Jio took my money for wifi that never got installed, and 4+ months later I'm still fighting for Rs 2,221
Booked a Jio broadband connection a while back. The sales guy came to my home and collected around Rs 2,800 for the installation. Installation never happened. Not delayed, never happened. I kept calling him - he stopped picking up, stopped replying. So I cancelled (got an SR number and all).
They refunded about Rs 600 and just stopped there. First they promised the rest back in 7 days. Nothing came. About a month in, I filed a grievance on the National Consumer Helpline - Jio's reply: we'll process it in 30 business days. Then they just marked the grievance "Closed" and the refund never came. Closed. For money they never gave back. How is that a resolution?
The remaining Rs 2,221.46 is still sitting with them. It's been over four months now.
Here's what I've done so far, because apparently one ask is never enough:
- Consumer forum - NCH grievance filed, Jio marked it closed with no refund
- Chargeback through SBI Card - they kept asking me to submit documents, I kept submitting, they kept closing and reopening the case. Finally got a temporary credit, then they reversed it. Useless.
- Escalated to SBI's principal nodal officer - they are not even bothering to reply
- RBI complaint against SBI Card - registered, waiting
- e-Jagriti consumer complaint against Jio - preparing it now
And yes, the RBI complaint is against SBI, not Jio. That's a whole second battle I never asked for - the bank that's supposed to protect you from this stuff just doesn't.
It's not even a big amount. But I'm sick of this. A company this size takes your money, never delivers, and you have to climb five levels of complaints just to get Rs 2,221 back. What about people who don't know all this exists and just give up? I think that's what they bank on.
I've seen threads here where people got their refunds in two months, three months. Four months is just crazy. Has anyone actually gotten a refund out of Jio after the NCH route failed? Does the RBI complaint go anywhere in cases like this? If there's something better I can do, let me know.
TL;DR: Paid Jio Rs 2,800 for broadband that was never installed. Four months, one NCH grievance, one failed SBI chargeback, one nodal-officer escalation and one RBI complaint later, Rs 2,221 is still with them.