Windows 11 Search window hangs (blank white screen) after installing AMD drivers on MSI Bravo 15 (RX 6500M)
Computer Type: Laptop
GPU: AMD Radeon RX 6500M (Discrete) + Radeon Graphics (Integrated)
CPU: AMD Ryzen 5 5600H
Motherboard: MSI MS-1584 (Bravo 15 B5ED)
BIOS Version: Latest
RAM: 16GB DDR4 (Stock)
PSU: Original MSI 150W Power Adapter
Operating System & Version: Windows 11 IoT Enterprise LTSC 2024 (24H2)
GPU Drivers: Latest Adrenalin WHQL (also tested several older versions)
Chipset Drivers: Latest from MSI website
Background Applications: None
Description of Original Problem:
Immediately after booting or after ending the SearchHost.exe task, Windows Search opens as a blank white screen and hangs for a long time before rendering. Typing is extremely laggy with slow redrawing.
The same significant delay happens when launching AMD Software: Adrenalin Edition (launches very slowly and the icon is missing in the right-click context menu).
The issue only appears after installing AMD graphics drivers. In Safe Mode the search and Adrenalin open instantly. After the first slow launch, the system works normally until the next reboot.
Troubleshooting:
- Multiple clean installs of Windows 11 (both Home and IoT LTSC 24H2)
- DDU in Safe Mode + clean driver installation (latest and older Adrenalin versions)
- Disabled MPO (Multi-Plane Overlay)
- Disabled Hardware-accelerated GPU Scheduling
- Rebuilt Windows Search Index, ran SFC / DISM
- Tried different Windows Power Plans
- All basic Windows troubleshooting steps
Additional Question:
On the MSI support page there is an old AMD Graphics Driver — version 31.0.12018.5 (dated 2022-11-10). Is it worth testing this old driver?
Edit: I just did that. However, I didn't use DDU; I used the AMD Cleanup Utility instead. I then installed the AMD graphics driver from my laptop's official support page using the "Driver Only" install type. Unfortunately, the issue persists. For reference, I am currently running Windows 11 IoT Enterprise LTSC, which does not have web search functionality built-in.