u/Able-Firefighter-158

Hey all, im just after some advice;

My neighbour had his roof done and the contractors cut the overhead cable.

Ive since been able to get OpenReach out, the engineer was great, installed a new line on the unobscured section of wall. However the now defunct cable is remaining behind the scaffolding.

Problem being this cable is quite long and will be hanging from our front wall, across our front door. With two kids id obviously like this removed. I have a feeling these guys are cowboy builders and will likely run before I can ask them to remove the cable.

Would OpenReach come out for loose cables?