r/openreach

I work for a large org, our current ISP is shutting down very shortly so we placed an order for a resilient leased line in May through BT - we were assured we would have it installed by September.

We had a survey done, OR engineer came out and said no issues - they can splice from the existing fibre tray already in the rack of the location we want it.

Since then, we have had radio silence from OR. Our account manager at BT has said they have chased continuously. We have requested to drop the resilience requirement to speed up deployment.

I received an email today stating that because of the resilience (which we told them to take off) it is now scheduled to be built for the end of December - three months after the BT proposed date!

BT AM is adamant he has no way to speed OR up. Does anyone know how I can get this moved pronto please? (contacts, services etc)

Without saying too much about the org, we deliver critical services to the public. Just shows how desperate we are.

We will genuinely pay ££££ to get it sorted.

Thanks.

Need some advice from anyone who knows Openreach systems, because I feel like I'm losing my mind here.

We’ve had upload speeds under 1 Mbps on our business line for six months. Sky basically admitted on the phone they couldn’t upgrade us without cutting off our main phone line for two weeks. The advisor told me to just switch to another provider and said they would waive any exit fees. They also refuse to put anything in an email and just keep ringing my mobile.

So I ordered BT Business and asked to keep our landline number. The number transfer failed straight away because Openreach still has our old postcode on file. When we joined Sky from TalkTalk at our old place, Sky never updated our address with Openreach, so our business number is still tied to the old address on the system.

BT told me that Sky has to submit an ORDI request to Openreach to fix the address on the line before the port will work.

I rang Sky, and they told me they can't do an ORDI and that BT has to do it. BT says that is impossible because they do not own the line yet.

To make it worse, BT just re placed the order today without telling me, and the number transfer instantly got cancelled again because the address is still wrong. The BT live chat agent basically just shrugged, said "go talk to Sky", and closed the chat.

Am I right that only Sky can fix the address on their own active line through an ORDI? How on earth do I get Sky to actually submit it when their frontline staff insist they can't?