Hi. We are having an engineer come to fit full fibre on the 17th. This is what it says on the wholesale checker. I believe 1 stage means they expect to do it all in one go? We reckon the l2c solution is needed as the current cable goes through a thick tree. This is unavoidable. Will they definitely have solutions to this? Is this likely to be the problem? We don't want them to come on the day and say it's not possible. Thanks
The fibre between the external grey box and internal ONT has been nicked by hedge trimmers a couple of feet away from where it enters the ONT.
ISP closed until Monday.
I've had a quick peek in the external grey box and there's a fair bit of spare fibre wound around a spool in there.
Before I even consider doing anything other than looking, is it possible to pull a couple more feet through the wall and reconnect to ONT with tools I might have around the house?
Odds of getting it sorted before the England match? Almost nil I'm guessing unless there's a 3rd party option around North Sheffield.
EDIT: Thanks for the responses. I appreciate you taking time out to share your knowledge. Looks like it's an OpenReach job and I'll have to suck it up.
Just got my new EE WiFi box and extender ahead of my installation date next week. Had a few questions as I’m curious, of course I’ll ask the engineer when he comes.
I take it I need to wait until installation date to plug everything in, as I think the ONT box will be replaced?
Based on my photographs the WiFi (old) router has been in this cupboard since day one, I do struggle to get range throughout the whole house, so I was thinking of drilling a hole in the wall here (red circle) to put the router out in the hallway, is that wise?
My cupboard links (Ethernet) to the main bedroom and behind the TV, two places I’d rather not have the router.
Cheers
In the process of upgrading to full fibre and they’ve had to dig part of my driveway up to facilitate the cable. The 3rd party contractors have been round today and just left. They’ve declared it’s now ready for cabling.
When the cabling is done will this wonky, dirty pipe be replaced with some kind of tidy trunking to be less of an eyesore right in front of my front door?
The cable will go up from this pipe, round the brick corner and into the house above the tiled step. The existing cable enters the house in the same location and runs under the step. There was rectangular trunking covering the cable from the step to the entry box before.
What can I do to tidy this up? The grass is coming up soon and paving laid in that area. I’d rather avoid a plastic pipe sticking out the cobbles. Cheers
Was supposed to have my follow up openreach appointment today, the first appointment was incomplete because they needed a wayleave.
Nobody turns up so I contacted Vodafone and apparently the whole order was cancelled on the 30th because they couldn't get the wayleave. There was absolutely no attempt to communicate this with me.
I've now had to place another order to go through all the bullshit again, yay.
Edit: Having now spoken to the Vodafone Broadband Activation Team I think I know how this happened.
I'd booked the engineer appointment through Vodafone's live chat service because I had missed the call from the Activations Team and it seems doing it that way does not trigger an extension on the Openreach order timeout. So the order was automatically closed before the appointment could be carried out.
The lesson is to always deal with the Activations Team when it's related to Openreach work.
It must have messed up the automated systems because as I say I received no communication about the cancellation from either party.
Hi guys,
Due to renovations the ONT is now on show where previously it was hidden by furniture. I've wanted it moved for a while anyway as all of my infrastructure is in my garage so this has given me the push to get it done.
I'm going in circles with Plusnet trying to get an engineer booked. Nobody over there seems to know how to handle this request. Initially they told me to approach OR direct but after doing that OR say this has to be booked through Plusnet.
I've since read that the BT ISPs won't book this unless there is a safety concern which doesn't apply here.
Am I out of options?
Thanks!
OR were round a couple of months ago to fit fttp kit to the telegraph pole next to our house. It finally changed from “no plans” to available to order on Monday this week so I put an order through with ee and booked an install date of 14 July. All going great I thought… got a text yesterday to say OR had my property down as a business so they couldn’t proceed with a residential contract. Bit annoying as it must be a hangover from previous owners using it as a holiday let, it’s been just a regular residential home for the past two years since we moved in.
However now I can’t seem to find a way to get them to change this - there are no phone numbers I can ring which let me do anything other than complain about an engineer. Does anyone know the process for changing it back to a residential property.
Also, when I check back on the postcode checker it’s no longer available to order 🤷♂️ what could be going on?
Afternoon, has anyone had an installation done by the above. We were told when ordering our upgrade that openreach will be in contact to do the upgrade. The day of the installation they will contact us prior to their arrival to advise that they are on their way.
However I received a text yesterday from MJ Quinn saying that they would be here between 8am-12pm.
No sight or sound of them so far....
I’ve moved and my road/area does not have FTTP.
Openreach is showing as “planning to build” but I’ve seen this cabinet pop up in the last month - with more spotted in the area. I’ve obscured the code in case it identifies the location.
Is it an Openreach cabinet or for an altnet (Toob is local)?
Any estimates for how long the service is available to order after installing these cabinets?
In preparation for Openreach fibre, I would like to install a roped conduit inside my home from the CSP to the ONT. It's a run of around 10m to a wall mounted cabinet with power for the ONT + Router + Switch. Could anyone help with a few questions please?
I should have mentioned that Openreach will be delivering the exterior cabling underground.
Many thanks for any insights.
I've been having trouble getting broadband to my home, we had an altnet come and say that they will install, but they refused. Now today, I've just spoken to EE who said that the reason they won't install is because there is already a full fibre connection in our new build flat. Ofcom, on the other hand, says otherwise. I feel like I've hit a wall with this. If openreach won't install then we have 0 options.
Has anybody been in a situation like this? What can I do?
(We've been using a 4g router for the time being, but now that the sun's out the main road is packed and the bandwidth doesn't support us. Top speed 1mbpsif lucky, which doesn't work for wfh)
Does anyone know what it could be for? Our original box is on the other end of the wall and comes out of a seperate tube in the ground. This one has its own tube but runs directly to this box and no other leads going anywhere.
*update* found out neighbour is expecting a fitting 15th July and they’ve come early and put it on mine. Thanks for the help.
Either dig up my wheelchair ramp or go around the top of the porch!
Hi all, Sorry if it's more of the same, I got an email from OR saying "Pedro, we’ve built Full Fibre to XXX XXX" [my post code]... A couple years ago Gigaclear laid down fibre and installed to a bunch of houses, but I'm at the end of a cul-de-sac so they didn't get here - sent an email saying 'sorry we're not getting to your property'.
The area contract was handed over to OR (as I understand it) and then there's been very sporadic work that I've noticed with vans here and there, but nothing close to my house. No real digging, no floor boxes, nothing that drew my attention. I have ducted copper vdsl, the build is early 80s.
The thinkbroadband map for Project Gigabit OMR Jan 2026 lists my house as 'under review' with a few others around showing 'gigabit service available'. BT's wholesale broadband checker suggests FTTP is available (see below). I checked with my ISP and indeed it gives me the option to order FTTP.
How likely is it that this is accurate and FTTP is indeed available here?
Hi all,
Cuckoo Openreach customer, but can’t find a sub for Cuckoo.
The left hand cable wasn’t installed into the brackets to be flush with the wall and has ended up loose in the hedge, which has since been cut into when trimming said hedge so no internet.
What sort of fix are we looking at, is it a simple case of removing the cable from here and the internal box and replacing? Or something more drastic
Cuckoo supposed to be organising an engineer call to arrange a date but nothing all day, they used to be brilliant.
Had FTTP installed a few years ago, all fine, Openreach dug a trench up the drive, then a small grey box on side of garage, from there a few metres of cable to near front door, then through the wall to ONT. All fine.
We are now demolishing the garage to make more parking space (long story) but the cable goes along part of the garage wall. So we need to move the fibreoptic cable if we want to demolish that wall.
As its outside the house its in openreach's domain, not the ISP. So went through the Openreach "change our existing network" process - sent them a few diagrams etc. They warn it will cost a bit of money if they need to do a survey ... fine, I think, imagining a few hundred quid.
They want £2000 just to come and do a survey - this is just to reroute a few metres of fibreoptic near my front door. If I go ahead with the survey, goodness knows what the quote for the actual work will be.
This seems insane. If they are trying to get fibreoptic cable to every household in the uk over the next few years, lots of people are in for a nasty shock when they try and move a cable for whatever reason.
Is there some simpler way I can get this done?
Dig up my wheelchair ramp or go around the porch ?
So the first photo is in this airb&b (where we are visiting) garden. A walled garden right at the back of the property, away from the road.
I'd guess that the grey thing is just the cover for the feed to the phone master socket, shown in the second photo.
That black (coax? fibre?) then is clipped along three walls to the front wall. Where it disappears into the wall and comes out inside into the small round cover. where a white (fibre? coax?) goes to a green plug on the big white box.
So, what are the names for all the above components, please? Is it fibre or coax? Why didn't they just put all the kit next to the master socket at the back? Where there is power...
Oh, absolutely green with envy. I can only get 10 ish megs at home. Neighbour has starlink. This is running at 900ish..
Openreach is finally available where I live, and I am very much looking forward to escaping the tyranny of Virgin Media.
Wholesale checker shows only one FTTP product (1000mbps), and no XGS-PON capability, but EE & Vodafone are suggesting I could get 1.6gbps. And that’s once I confirm my full address.
They’re talking out their collective arses right?
The other thing which concerns me slightly is that the checker also says this “Single Dwelling Unit Residential OH Feed with no anticipated issues.”
Which, I’m happy they don’t foresee any issues, however, we had an aborted YouFibre install a few years ago, because of high voltage cables that would have interfered with the install, and I don’t know if this would likely be an issue with any openreach install as well.
