u/Able-Structure-1203

Are there 2 emails of confirmation and only the 2nd one counts or is it one? Does this mean they could cancel my ticket?

Once your booking request is finalised and then confirmed by the airline or flight provider, you will receive a confirmation email and/or SMS including all the details of the flight you have booked.

Your booking will remain confirmed from the moment that the airline or flight provider (collectively, “The Airline” ; “The Airlines” ) accept your booking request for reserving a plane ticket. You will receive a reservation confirmation email.

After having read and accepted these Terms & Conditions, the General Conditions and the particular conditions of your chosen airline, the reservation request that you make through this Website holds valid contractual value with respect to the chosen flight ticket once it is accepted or refused by the airline. The Company will inform you of said acceptance or refusal via email.

In some cases, our platform utilizes advanced pricing technologies to optimize airfare selection. These technologies analyze market trends, demand fluctuations, and historical pricing patterns to dynamically adjust airfares, ensuring competitive and market-aligned pricing at the time of booking. Please note that while the price is displayed and selected at the time of booking, in some cases the final reservation can be confirmed within four (4) days. When you book a flight through our platform, we process your reservation immediately and create a Passenger Name Record (PNR). The issuance of your electronic ticket (e-ticket) is completed within a maximum of four days from the booking confirmation. During this time, we optimize the booking to secure the best available fare. If a lower fare becomes available, we will issue the ticket at the improved price and provide you with the difference in the form of a voucher.

We inform you that the reservation confirmation email is also lasting proof of your contractual relationship with the Company, and may be consulted or printed as many times as necessary.

So I booked a ticket with Bravofly, and they confirmed my ticket from Vienna to Dhaka through Air India within 20 minutes. They sent me my PNR and check-in information but no E-ticket number. I also saw that a flight was reduced from this fare class on Air India's website, and on manage my booking, I saw that it exists, but it showed that payment is pending, so I wasn't worried.

However the morning after everything was okay on Bravofly but I wanted to see if the payment was completed on Air India and it said "This booking does not exist". I started panicking and called Air India helpline and they told me no such name and PNR exists and I kept explaining how it was there yesterday so you must have some sort of information but they were clueless and kept telling me to talk to my agent. So when I called Bravofly they gave me a whole lecture about how I accepted to be a part of a fare optimization thing where this price and booking is confirmed; however, if they find a cheaper ticket, that will be issued instead on the same flight. They reassured me my ticket is confirmed and will not be cancelled and they have a 96 hour period due to this fare optimization thing. When I explained the PNR issue and why it disappeared, he told me I might've made a mistake and not to worry but I am worried so can anyone tell me of any similar experiences or next steps.

So I booked a ticket with Bravofly, and they confirmed my ticket from Vienna to Dhaka through Air India within 20 minutes. They sent me my PNR and check-in information but no E-ticket number. I also saw that a flight was reduced from this fare class on Air India's website, and on manage my booking, I saw that it exists, but it showed that payment is pending, so I wasn't worried.

However the morning after everything was okay on Bravofly but I wanted to see if the payment was completed on Air India and it said "This booking does not exist". I started panicking and called Air India helpline and they told me no such name and PNR exists and I kept explaining how it was there yesterday so you must have some sort of information but they were clueless and kept telling me to talk to my agent. So when I called Bravofly they gave me a whole lecture about how I accepted to be a part of a fare optimization thing where this price and booking is confirmed; however, if they find a cheaper ticket, that will be issued instead on the same flight. They reassured me my ticket is confirmed and will not be cancelled and they have a 96 hour period due to this fare optimization thing. When I explained the PNR issue and why it disappeared, he told me I might've made a mistake and not to worry but I am worried so can anyone tell me of any similar experiences or next steps.

In the Citadel