Asurion w/At&t is Horrible and They do not Care Like Every other Insurance Company (Beware Rural Texas, Stephenville Texas and surrounding towns) Boycott All Corporations (UBreakiFix is 👍)
My husband needs his phone for security work and I was making claims on his Z Fold back when they first came out. Everytime he got a Z Fold, a year into owning it would start showing wear and tear. He is a very active gamer so that hinge for the large screen was put to work most of the time. We would always opt for the deductible and replace the phone that way because their website states there was no repare location near my area. I live in a rural area but I even put a different zip code closer to the metroplex and it still said my only option was to mail the phone and wait 5-7 business days or get a replacement device with deductible added to my bill. This year we used his Next Up and the rep at At&t said we had a very small but deep scratch we would need to fix in order to upgrade. We freaked out because we thought we would need to pay another deductible when we just did one for this upgrade. Rep stated "No, you can go to Weathorford and they will replace the screen, I do it for my kids all the time. You just have to put in specifically Weathorfords zip code for it to show up for the claim online" I live in texas and if that does not sound like a scam to take advantage of Texas rural areas I do not know what is. This store should have populated as an option on Asurions website to make this common knowledge.
Anyway I go to the website and put in specifically Weathorfords zip code and poof, that tech repair shop is called UBreakiFix with Asurion next to the name. I go in, tell them what I need, they laughed that At&t is so ridiculously strict with there next up plan this year which I agree with them, and they get started with my claim. I ask them do they repair hinge and the inner screen from use. They said yes they do and if they do not have the part they have a burleson store that may have the part needed for repairs. I stated that I hate Asurion so much because not only have they withdrawn knowledge through there website on a physical repar location, but they also have recieved at least 2 deductibles that were not necessary for the repair I needed because I could have just came to Weathorford instead. Why have options available and withdraw the options completely. The techs stated that "It most likely is because the website does not want to generate at a certain milage distance because we send techs to addresses for repair and asurion offers that in there website." Which he is completely right on that because it gave me an option to send a tech to my house but then stated that was not an option either. I did not want a tech coming to my house but that was a new option added so I was curious what it would do.
I called a customer service rep with Asurion not to really get my money back because I am not dumb, I have been scammed out of $700 and I know this now, but to make this problem aware about their website. The first rep accidentally transferred me to someone else but thats okay because that rep I talked to was nice and understood where I was coming from.
So later on I file a complaint on BBB because this is ridiculous, not to mention the deductible increased on my husband Z fold from $275 to $400. That is a whole other topic for the samsung manufacturers but Asurion is a part of it now. I get that inflation is real, but with how much we are paying in deductibles, and monthly bills we should be having more improvement than what we are receiving as customers. Instead we get railroaded with increased rates and no easy solutions because its all about that capital with these corporations. Also imagine if this is happening to me and to the At&t rep that lives closer to weatherford, who else is getting screwed out of a repare into a deductible. They responded to my complaint on the BBB website, they said to call this number 1-866-397-6496 to handle assist with my complaint. I called, explained, and the rep basically stated we do not own UBreakiFix and most of the time they do not populated on Asurions claim system because we use the manufacturers parts when mailed in and we do not condone using anything but the manufacturers part. Um okay so I just somehow manually override yalls system without knowing? They did state they can have both parts. The techs at the repair shop stated they have to connect the same serial or manufacturers number, forgive me I do not remember which one he said exactly, to the claim for the phone because At&t does not allow a repair without having that same specific number. So what this rep said for Asurion makes no sense. This rep also continues on that because that is in there policy and that it is not ever guaranteed to provide a repair that there is nothing else they can do and that it is unfortunate that I did not have the right information. Bitch no that is a legal work around gas lighting script you guys are using for corporate. This rep stated if you need anymore information just call this number do not use the website because this number is connected to our corporate office and if we cannot fix it there is not other options. Okay call this number after I am out $700 from Asurion and most likely Samsung and At&t. Like this will help me now, its just a south park sorry from corporations as usual. From what I understand Amazon was sued for their website not making it easy for people to cancel their subscriptions to customers. I feel like this is the same case and point. If there is a lawsuit to start up with Asurion over this I will sign up for it in a heartbeat if I am not able to start one myself. Fuck these people, I am giving more knowledge about this in my little pinky than they are ever. And there is a reason for that. Just get a basic ass phone people, this is not worth it. When my galaxy is paid off I may switch to t-moble or do Walmart cards if I opt out of insurance because its all a pyramid sceem and we all are not jumping off the rat wheel.
Please be mindful, please be aware of your money, because its about to get worse and at the end of the day we should not be paying this much for these phones. They are just ment for communication, if I pay this much for these devices I expect good service and increased quality devices not refurbished replacements, scammed out of my money on purpose mind you, and told it is what it is with legal policies. Also be careful of At&t salesmen going through your account to sell you a device so fast they add stuff they should not have because they are going through your account too fast. They are not really At&t reps they are salesmen and that is a big difference because they will not help you with your account conveniently, they are just there to sell you a device for commissions that are not that much to begin with. So they do not care about mistakes, they care about getting paid, they do not care about you, they care about getting paid. Dish network fell off the band wagon with quality too, now you see people only streaming, maybe we need our phone plans to be simpler too. 😪 smh