Need help in Broadband company not cancelling connection
Got a connection with a broadband company called Tikona during Covid times at my parent's property and we were on yearly prepaid subscription. This company is notorious for charging 1 year in advance 1-1.5 months before subscription ends and it's really difficult to get a line cancelled with them. They continue to bill and allot debt collectors while continuously billing on a cancelled line.
Now we don't need the connection anymore as no one lives in that property. Being aware of their shenanigans, I initiated a cancellation request in July (last month). I had to convince 3 of their staffs to allow me to cancel the line. Then they straight up put the cancellation date as the last date of the subscription in September despite me requesting it in July.
They don't have any inbound customer service. You have to email them and their staff pretends to call by miss-calling for 1-2 seconds. Sometimes they make a proper call thats the only time I get to speak with them.
They are refusing to give me a complaint number or a docket number without which I can't take it to TRAI.
I've also emailed TRAI and other regulator services, but there is no response.
I don't live in that state, so I can't go to their office.
Need advice on what can be done here.