Sent BTC by mistake to a Kraken hot wallet 8 months ago — support only gives generic replies
Hi everyone,
About 8 months ago, in early December 2025, I mistakenly sent around 500 euros worth of Bitcoin to a Kraken hot wallet instead of my own personal wallet. The mistake happened because I confused the deposit address suggested by Trade Republic with my own wallet address while making the transfer.
Since then I've been following up periodically with Kraken support. The answer is always the same:
"We don't have a more specific update at this time, we will provide more information via email as soon as it's available."
No timelines, no details, and when I reply directly to the follow-up email, I get no response.
The frustrating part is that I've been able to verify on the blockchain that the wallet I sent the funds to stopped making outgoing transfers in December, and it currently holds an exact balance of the BTC I sent. So the funds seem to be identified, but I still haven't gotten a real answer on when this will be resolved.
Has anyone been through something similar with Kraken? How long did it take to get funds back in cases of misdirected deposits?
Thanks in advance.