r/KrakenSupport

Waiting for over 2 weeks now to get a simple reply towards my locked account, you cant be serious. Locked without any reason.

Ciao team Kraken,

ho un prelievo di USDC in sospeso da 5 giorni.
Il ticket è stato già escalato, ma non ho ancora ricevuto nessuna email o aggiornamento.

Potete controllare per favore? Grazie. Sono fondi che mi servono urgentemente, non mi sembra giusto questo comportamento da parte vostra.

Looking to have a simple question answered and I’m just getting the run around from payper and it says I’ll be waiting days for kraken support

Shouldn’t take days for a response

Hello Kraken Support, My account funding has been stuck on "On Hold" for over a week now. The automated bot in the chat cannot help me because of my open ticket, but I haven't received any compliance emails either. Please escalate my Ticket XXXXXX so a human agent can look into this. I can provide all proof of funds immediately. Thank you.

Got a payment confirmation from Rise on June 24 — , funds marked as received and "available for withdrawal." It's now been over 10 days and I still can't touch it. Reason given: a "passkey security review," no ETA, just copy-paste replies saying "this can take some time."

This is on top of a platform outage a few weeks ago that also delayed my payout. Not trying to start a pile-on, genuinely just want to know if this is a known pattern with Rise or if I'm unlucky. Anyone else had funds locked like this? Did it eventually resolve?

I’ve followed every single direction of theirs to enable selling and it’s been 4 weeks… and I’m being given the run around ? Do I need to report this as fraud to my bank ?

Hello my account has been restricted with a protective funding/withdrawal hold and I have not received any email and and it’s been 2 days please help v

I have been emailing support for over a week to resolve my transfer of my eth it’s been on hold for over a week with no luck , I need this resolved asap

I have a transfer that has been pending for 3 days because you say it's under review. I received your email telling me my account is under restriction. I have sent 2 emails asking why it's taking so long and why I'm under restriction and you have not gotten back to me. I have asked to speak to someone and they say I can't. Your phone number doesn't answer calls. I want to cancel the order, and you say I can't. Your service is horrible!

Bonjour à tous,
J’utilise Kraken depuis peu et j’aurais une question concernant les retraits.
Est-il déjà arrivé à certains d’entre vous qu’un retrait soit temporairement mis en attente pour une vérification ? Si oui, en combien de temps la situation s’est-elle résolue ?
Merci d’avance pour vos retours d’expérience.

My eth withdrawal have been stucked in pending for 4 days now.. I’ve been expecting email from live agent for 96 hours.. please review my case it’s an emergency

I am simply looking for my 30d trade volume. I keep being directed to a fees tab, spoken with your AI assistant and looked online. I do not have a fees tab on the kraken pro web app. Where can I find my 30d trading volume? I want to know what my volume is so I can see what fees I will have to pay...

Hello, I have been purchasing crypto off kraken for a few weeks no problem and then around 27 hours ago I made by first withdrawal via FPS and still now it is pending. I have tried to speak to live support but the AI bot refuses to put me through stating I have a withdrawal hold and to open a ticket, which I have done. I was told I would receive information within 24 hours which I have not, and this being my first cash withdrawal I am quite concerned that I have not received my cash and especially that I am being blocked from talking to a real person to resolve the issue.

If anyone could be of assistance it would be much appreciated, thank you! -PLEASE ESCALATE ASAP

been a user since 2016. business and personal acct and i go to make a small withdrawl and im blocked. wtaf? 4x ive gone thru full disclosure to verify my indentity and you block access to MY money. seriously, you expect clients to be okay with this, ship must be sinking ffs.

Hola buenos días, he realizado dos depósitos por transferencia inmediata uno de ellos he podido comprar y el segundo no me ha aparecido en la cuenta y me habéis mandado un correo electrónico diciéndome que la cuenta está restringida y no me contesta nadie

Purchased Btc and was trying to send it to my non-custodial wallet, did couple of transactions went well.

But when I tried to withdraw bigger amount they put on hold for 24 hours, not possible to get through their bot - no success.

It's been already for more than 3 days!! No email received from them, and full lack of transparency what is going on with my funds.

Looks like a fraud, letting you get money in easily but not letting your money out. Totally confused and disappointed 🤨

They spent a lot of money on sponsorship in world Cup and formula1, but are not ready to provide good service. How their business even work???

Dear Kraken Support Team,

I am writing to kindly request an update regarding my suspended cryptocurrency deposit.

The deposit was placed on hold immediately after it was credited to my Kraken account. I first contacted your live chat support approximately six days ago, but unfortunately the issue remains unresolved. On June 29, I also submitted an email support ticket and provided additional information to help facilitate the review of my case.

As the delay is becoming increasingly concerning, I would greatly appreciate it if my case could be reviewed as soon as possible and, if appropriate, escalated to the relevant specialist team for further investigation.

I am fully willing to cooperate and can promptly provide any additional verification documents, proof of the source of funds, or any other information required to complete the review.

Thank you for your time and attention. I would sincerely appreciate any update you can provide and look forward to your prompt response.

Kind regards,