u/Stophbenson

I am a long time user, since 2017. Now, after I log in (password and mfa is accepted), I am asked to verify my identity. When I last verified my account 8 years ago, I used my passport. This time that is not an alternative, so I have tried utility bill and bank account statement. When I upload those documents, they are rejected. Probably because I moved to another address i 2021, and my Kraken account was registered with my old address. So I have to send a ticket for address change. But then I need to give them my public ID. As I understand it, that is not my username, but something else... Is there a way to know my public ID when I can't access the app?