Getting the logitech mouse in india was the worst mistake.
Absolute dogsh*t of a costumer support.
I ordered mx master 4 on 25th july and received it on 27th through amazon, and i received a defective product. when i reached out to customer support on call/email they approved the replacement but then they said my location (which has an airport btw) isn't serviceable. The nearest in-person service centre from my location is 170km away and takes 12hours for a round trip.
After countless tries to get them to pick up from doorstep, then being defeated and finding time from my busy schedule I went to that service centre and submitted the mouse.
I requested them to at least deliver it to my location so I wont have to spend 12 hours and another ~₹1000 on travel
I'm not being able to make time due to work and now the service centre is asking to take the mouse or they'll send it back to the company.
I also asked them if I can schedule a courier pickup from the service centre, which they denied saying i have to sign it and bring the replacement job sheet with me. Total nonsense of a customer service.
Idk what else to do other than go to the service centre again leaving my work behind.
ticket number: 17577923
