Customer Care Training
Looking for clarity.
Got hired at farmers after my application was no longer under consideration. Cool!
Started training, and onboarding was nice.
We have to get licensed for our rolls. Licensing is self led and literally left to your own.
Licensing training goes as follows:
Tee time: first 15 mins of the day
Self study
Break 15 mins
Debrief of chapters: debrief is literally our trainer reading off PowerPoint slides. Our trainer has difficulty reading. She has not mentioned any learning or reading disabilities but a lot of words are mispronounced or simply read incorrectly. Aside from only reading what is on the PowerPoint slides there is no elaboration on the information. You can tell the trainers are not knowledgeable on the testing information. The only activity aside from debrief reading the PowerPoint slides are jeopardy games provided by maker supposedly and one of the jeopardy games had typos and we actually were not able to finish because all the information was wrong. Also, the trainer offers other people to read and no one volunteers anymore further delaying debrief time. Also engaging as a team had been non existent. At least we could be paired with people to go over info and change the dynamic but we get put in separate rooms, cameras off and that the whole 8 hrs.
After debrief is lunch. Then self led, then break again 15 mins and then end of day.
You’d think they’d care more since the company is investing payroll and licensing expenses for over 20 people but even after voicing concerns trainees have followed their same training structure.
This concerns me in terms of how leadership is going to be once we hit the floors.
Not sure if this is the same experience with other trainers but after working with other companies whose training structure was amazing and engaging it’s very disheartening to witness.