Why on earth are messages so heavily policed?
Vestiaire Collective has reached a new level of stupidity. Could someone please explain to me what is wrong with this message that they won’t let me send it to a person whose offer I have just accepted?
“I highly advise you read the terms and conditions of the platform before you make any purchase. This is not the same as purchasing off eBay. You cannot order items, try them on and send them back if you don’t like them or you change your mind.”
For context: the person just made me an offer on a handbag which I accepted. She then sent me a message asking if I’m based in Australia why I’m charging her fees for customs and duties of $108.
I replied to her saying the fees aren’t my fees, they are charged by Vestiaire collective and they also charge me $130. Part of those fees were to pay for the item to go to their offices in Hong Kong first to be authenticated.
All of those messages were allowed by the messaging platform but not the msg above. The point of the message is to ensure the buyer knows what the deal is because I’ve had a few buyers who’ve made a purchase lately and have messaged about the long shipping times etc. They don’t seem to have a clue as they haven’t read anything about the purchasing and shipping process on Vestiaire which is really weird to me because I thought they would be given this info before creating their account.
When I type the above message in and hit send, the platform deletes it and says it ‘violates chat rules’. Please tell me what rules are being violated? What is this insanity? Am I missing something?