r/VestiaireCollective

I made a Vestiaire account to try and sell a Gucci bag, and whilst I was on the app I searched for Marni bags, as I have a Marni bag in the consignment store 只二 in China, currently on sale at a v v low price as I keep lowering it cos it isn’t selling - I was curious how much Marni bags are listed for on VC.

Lo and behold a bag that looks just like mine shows up. I check my listing and the photos are identical. I look at the sellers account and find all their bags are sourced from 只二 - they just take all the photos and then presumably purchase the bag if they sell it on VC.

My question is - are they allowed to do that? I’m kinda pissed - that Marni bag is still mine - I can ask for it back anytime if I give up on selling it. I have upped the price of my bag for now so if it does suddenly sell on Vestiaire they’re at least not making a massive profit off of my bag - it’s listed for about 4 times the price I am selling it for. The location for all their listings is set as UK even though all their bags are at the 只二 warehouses in China, available for purchase at a much lower price lol.

TLDR: can sellers list bags they don’t own? And if they can’t are support likely to do anything about it?

Vestaire themselves run that forum and are actively deleting posts and comments they don’t like

I have sold 140 items vestaire and I’m a trusted seller. I’ve never been accused of a counterfeit (well once but it was overturned with senior inspection).
I sold NWOT Burberry handbag, the buyer reported an issue which is fine. since it’s authentic and new I don’t see what could possibly go wrong with the inspection. However I lost my trusted seller bag, even though no item has been inspected yet?
Has anyone had this before? Is it normal

hey all,

I ordered a fendi baguette from the app, only for it to get stuck during the verification process. I contacted support and after telling me to wait, they eventually told me that the seller had sent the wrong bag, then I had to wait 6 days for them to eventually cancel my order.

I find this really strange. I’m frustrated as this was a present for my girlfriend. For a luxury marketplace, I found the quality of service really poor and I also struggle to believe that they’ve been actively working to solve this, given I had to message them for any kind of follow up. I wonder if they’ve got a logistical problem at their warehouses and wanted to see if anyone else has experienced something similar to this?

thanks!

I wanted to purchase an item and I was looking for promo codes on this sub, and I just found out I was about to get scammed badly by Vestiaire!! I am in the EU, and the item I wanted to buy was also located in the EU, but my app was automatically set to USD. So basically by changing the currency I saved almost 100$/80€. I dont know why this happens, but I think it’s always best to set your app to the seller’s currency instead of USD.

Another day, another Vestiaire complaint. Purchased a bag back in April, listed as faux fur. as an animal lover, I would never purchase real fur. don't really like the bag and I'm moving to a tropical place, so it's not suitable for where I am going. listed it back on Vestiaire and it sold for €400, which I receive €320. I purchased for €599.90, including "authentication and quality control". send bag in and lo and behold, they are now saying the bag is real fur and does not match the listing. I again, would never purchase real fur. Have spoken to about 6 different people, one person Carlos F, naming and shaming him, tried to say it's not the same bag. Then got confirmation I would either be paid if the buyer confirmed or refunded the full amount if they didn't. I am now telling them if i am to be paid by the buyer, I want the quality control fee refunded and if I am refunded full amount, they need to remove the relist or return option, as neither of them will be happening. I'm now on to the next person who apparently works there, but clearly reading is too much for her, because despite copying and pasting the message, admitting they will refund me or pay me, she is now trying to tell me, I have to relist or return! Why are any of us still using this platform? I will be deleting as soon as I am refunded, this is the final straw for me..I am genuinely disgusted at their lack of any customer care!

REFNQRY-33BR

getting married this year and buying almost everything i need off of vestiaire. need all the help I can get ♥️

Either as a buyer or seller?

The last two items I have bought have both been returned to the seller as there has been an issue with the shipping label.
Just wondered if anyone else is having this issue, either as a seller and having items returned, or as a buyer and never receiving items.

I got an LV bag that had no visible marks in the front (no visible mark in the listings photos and no mention in the description) and it arrived with a black mark in the front. The item had passed authentication and quality control and they said that they can’t do anything. They offered 15€ voucher of goodwill which is just a joke. I won’t buy again.

If a buyer doesn’t collect their item from pickup can you refuse it to be re-delivered to you, and if this happens how does the transaction play out? Would the transaction be cancelled and the buyer refunded, or would the item be lost, and the seller refunded ?
Thank