r/VestiaireCollective

I haven’t sold anything since May!! I got a few we love tagged items, I don’t even receive offers. What’s going on? Are people selling there?

Hey I wanted to buy a Hoodie and he said he would do 340 Pounds I converted it to euros and it was like 383 euros but Vestilaire Collective saying is 554 Euros when he sending the offer

Vestiaire Collective sided with buyer despite my pre-dispatch photos showing the tag – has anyone successfully escalated a case like this?
Post
I’m posting this because I’m genuinely shocked by how Vestiaire Collective has handled a disputed return, and I’m hoping someone from VC can escalate this properly.
I sold a relatively expensive Maje dress from my personal wardrobe. I have the original retailer purchase history and matching bank transaction, as well as original listing photos and iPhone photos showing the dress and tag.
The timeline is what concerns me most:
Friday: Buyer paid for the dress and immediately started pressuring me about delivery because she said she needed it for Saturday.
Saturday 14:17: Buyer collected the parcel.
Saturday 23:25: Buyer first claimed the dress had arrived without its tag.
So the buyer had possession of the dress for 9 hours and 8 minutes before reporting that an immediately visible tag was supposedly missing.
I had photographs taken before dispatch showing the tag attached and submitted a detailed evidence pack to VC, including:
original listing and pre-dispatch photographs;
original iPhone photo information;
original purchase/order history;
matching bank transaction;
postage and tracking evidence;
the buyer conversation and exact timeline;
previous communications where I had already raised concerns with VC; and
a UK suspected-fraud report reference.
I specifically asked VC’s QC team to examine the returned dress for the tag attachment point, cutting/broken threads, whether the detached tag was inside the parcel, and any signs of wear or alteration.
Instead, VC sent me a generic decision saying their experts found that the item “doesn’t match the description”, cancelled the transaction and warned that this would negatively affect my seller status.
What really shocked me was the explanation I subsequently received from VC Customer Care.
I was told my photos showing the tag attached were insufficient because they did not prove that the tag was still there at the “exact moment” I packaged or shipped the parcel.
But how can that standard only apply to the seller?
If my photograph cannot prove what happened immediately afterwards, then a buyer’s photograph taken after receiving an item cannot prove what happened during the nine hours after collection either.
I am not saying that VC should automatically assume the buyer removed the tag. I am saying they should not automatically assume that I did.
Surely the correct approach is to examine all of the evidence and physically inspect the returned dress.
I have now submitted a formal complaint requesting:
an independent senior QC review;
the complete QC report and inspection photographs;
confirmation of the condition of the tag attachment point;
confirmation of whether the tag was returned inside the parcel;
confirmation of whether the dress showed signs of wear/alteration;
removal of any negative impact on my seller account;
compensation for the disputed dress; and
return of the dress to me at VC’s cost rather than automatically relisting it.
The automatic relisting part is particularly bizarre to me. VC says the returned dress no longer matches my description and wants to penalise my seller account for that discrepancy, but then wants to relist that same returned dress under my account.
I have asked them not to do so.
Has anyone successfully escalated a similar case beyond first-line Customer Care?
@VestiaireCollective / VC team: if you monitor this subreddit, I would appreciate someone senior reviewing this case. I have a complete evidence pack and formal complaint ready for review.
I would attach only 3–4 screenshots publicly: the buyer saying she needs it Saturday, tracking showing 14:17 collection, her 23:25 complaint, and Cindy’s extraordinary “exact moment you packaged or shipped” response.
Don’t upload the police reference, buyer’s name/address, your bank statement, order number in full, or the full evidence pack to Reddit. Those stay private for VC/police. This way the Reddit post is strong enough to attract attention without giving Elizabeth information she could potentially use if she sees it.

Hi all, traveling to Europe next month and I plan on buying many things and having them sent to the local postal office. Wondering how long it typically takes for an item to ship from France/Germany to Italy? Thanks!

I got scammed from a Spain person on Vestiaire. I have all her details but could not report her because I'm in Australia. I tried to report her to the Spain Police online but never heard back from them. Can someone help me please?

Story:
I saw the bag posted on Vestiaire by this person but Vestiaire did not let me buy due to country's area restrictions. We traded outside of Vestiaire. First I wanted to trade through Paypals however the payments did not go through to her so we went to Wise instead. Thought I have all her details such as phone number address and her name it would be fine and she is legit but obviously not. She never sent me a tracking number. Since Wise is just a third party to exchange money so they said they could not help with it.

I’m considering buying a Lady Dior bag from this platform, but when I search for reviews.

I’ve been talking directly with the seller and everything seems fine so far. She has 400+ completed sales on her profile, which kind of gives me some confidence, but since this would be a pretty expensive purchase, I obviously want to be careful.

Has anyone here had a genuinely good experience buying a designer bag from this platform?

Also, what should I pay particular attention to before purchasing? Are there any red flags I should look for with the seller/listing, or anything you wish you had checked before buying?

Has anyone experienced a listing taking more than 24 hours to go live? I submitted a listing for a Coach bag 2 days ago, and it still says the photos are currently being cropped. I’ve listed many Coach items before, and this is the longest I’ve ever had to wait for the item listing to go on sale. I was very thorough in pictures and description as I’ve been before, so I’m not sure what’s taking so long.

I purchased a bag on vestiaire EUR 400, made the payment and it was cancelled by seller on the 27th of June.
The say Refund was issued but nothing in my revolut account.
Have been chatting with them for days but the only answer is that refund was processed.
Revolut has nothing pending.
Does anyone know how many days does it take from hong kong ti receive money to revolut?

Vestiaire Collective has reached a new level of stupidity. Could someone please explain to me what is wrong with this message that they won’t let me send it to a person whose offer I have just accepted?

“I highly advise you read the terms and conditions of the platform before you make any purchase. This is not the same as purchasing off eBay. You cannot order items, try them on and send them back if you don’t like them or you change your mind.”

For context: the person just made me an offer on a handbag which I accepted. She then sent me a message asking if I’m based in Australia why I’m charging her fees for customs and duties of $108.

I replied to her saying the fees aren’t my fees, they are charged by Vestiaire collective and they also charge me $130. Part of those fees were to pay for the item to go to their offices in Hong Kong first to be authenticated.

All of those messages were allowed by the messaging platform but not the msg above. The point of the message is to ensure the buyer knows what the deal is because I’ve had a few buyers who’ve made a purchase lately and have messaged about the long shipping times etc. They don’t seem to have a clue as they haven’t read anything about the purchasing and shipping process on Vestiaire which is really weird to me because I thought they would be given this info before creating their account.

When I type the above message in and hit send, the platform deletes it and says it ‘violates chat rules’. Please tell me what rules are being violated? What is this insanity? Am I missing something?