r/VestiaireCollective

Image 1 — Beware of Vestiaire authenticity
Image 2 — Beware of Vestiaire authenticity
Image 3 — Beware of Vestiaire authenticity
Image 4 — Beware of Vestiaire authenticity
Image 5 — Beware of Vestiaire authenticity
▲ 33 r/VestiaireCollective+1 crossposts

Beware of Vestiaire authenticity

Recently bought a small red hop from Vestiaire and I chose to have it authenticated before shipping to me. It passed their authentication and I received a bag with very noticeable counterfeit smell (iykyk) and the “leather” looks like this, you tell me what you think. The blue one in comparison is from a bottega boutique so I know for sure it is the real deal. I sent it back to Vestiaire and they check the bag again and told me that this piece of crap is authentic and refused a refund. I’m getting it back and authenticated at my own cost and I will take it up to them again once I receive the results from an independent authentication service. I will never purchase from them again. Y’all be careful.

u/Suburbandivaaa — 1 day ago

Need help buying cheap luxury items.

Hi,

I am trying to find websites to buy luxury items at a cheap price. ChatGPT suggested me alot of links to many websites, and I m kinda confused. Where can I go and find cheap authentic luxury items?

Things that I need are : Valentino bag, gucci dress, and prada shoes. I know I m acting a bit cheap but I m really into these brands.

can anyone help me or suggest me where do I get these things ? resellers, websites? or small shops you guys know? please suggest trustworthy places and dont grill me please.

Vestiaire has been disappointing so far. but people here are experiences so here I am.

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u/WulfManiac — 1 day ago

Buying fees

I’m based in the UK and the fees on vestiaire is actually just ridiculous. There are so many things i want to buy but the fees are taking the piss literally ruining the app. Is there any way to get around this.

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u/OnlyMay0 — 2 days ago

I’m new to selling on VC. Is it normal to have people send offers, you accept the offer and then they just let the offer time out? I’ve had that happen 3 times now within a few days!

u/zachty22 — 3 days ago

How to find referral code to send to others

How do I go about finding or getting a referral code that I can send to others to sign up for VC? I checked in the iPhone app but can't find it on my profile anywhere.

I tried to message the chat but it's not sending my messages.

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u/SeaFlower698 — 3 days ago

Is direct transaction a scam ?

Hi everyone, I have a question. I sold a pair of Maison Margiela shoes through direct shipping (€600++ for the buyer). My first two transactions on the platform went smoothly, but they were both through the authentication service so I’m a bit unsure about this one.

I’m wondering if I’m taking a big risk by accepting a direct shipping sale, even though I usually film my packages and the shipping process (like I do on Vinted for example). Have any of you had bad experiences with direct shipping sales?

Also, I should mention that I’m currently banned from the messaging system because I redirected people to my website without realizing it was against the rules and I got banned for that. Could this work against me in the event of a dispute?

I should also mention that the buyer has no items listed or previously sold but for example, the sizes of the items in their favorites are coherent 🤷‍♂️

Thanks in advance for your answers!

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u/Consistent-Choice855 — 3 days ago

no self-promo/ 20% Discount referral code on first purchase (Up to 50$/50€)

Here is a 20% discount/promo code that anyone can use on their first purchase at Vestiaire Collective.

Apply it at check out to save up to 50$/50€!

Code: REF7LDT-CDDQ

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u/CommonPreference1120 — 3 days ago

Returnd from an individual seller

Hi!

So, the situation is following, a bought a bag from an individual seller, but in reality I see that the bag does not look like in the pictures - things that were stated as a minor wear is actually pretty major and would normally need to be repaired and also - lower corners of the bag, which was not shown in the pictures, are with significant wear. The statement of the post was - very well taken care of, no visible signs of wear. Which is not true.

Should I reach out to VC and say that I am not satisfied with the purchase or just try to resell?

Thanks!

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u/Master-Associate-467 — 4 days ago

Sellers are not safe anymore — buyer returning my item damaged

Is it a new thing? The item was shipped completely new, we can see that the cardigan is completely new and the wool is ribbed and stretchy. The first two photos are mine, and the close-up photos and details provided by the buyer show that there are tears in the fabric. We can see on the last three photos she is tearing the fabric to make it look like a hole. It’s not safe anymore for sellers to ship items; you have to document and photograph everything to prove it was in perfect condition. So basically, a buyer can just destroy the item to get a refund and then ship it back to you. Has this happened to anyone? It’s frustrating. Any comments on this?

u/Big-Obligation4457 — 5 days ago

Vestiaire Collective authentication process

Hey everyone,

I need some advice on my recent purchase from Vestiaire Collective as I'm new to the platform.

I recently bought a jacket for €345 in 'very good' condition and paid extra for physical authentication and quality control. It passed, see pictures attached.

When it arrived, the front tof the jacket showed ripples in the fabric. I believe it's from the inner lining delaminating aka bubbling, see pictures. It's incredibly obvious; I have no idea how they missed it.

I contacted customer care immediately, and after a few hours of back and forth, below the option I was given.

They asked me to send it back for 'second authentication' check within 7 days.

But I’m currently away from home where the jacket is, and they refuse to extend the deadline.

If I can't return it in time, they offered a €15 voucher instead and relist it for free.

Alternatively, if I manage to get someone to retrieve it for me and post it to them they said:

- if it passes a second authentication, they will re-list it for me to sell.

- it it fails then I get a refund.

Nobody in their right mind is going to buy a damaged jacket for €345 and I have just read some bad stories about this process and them sticking to the original authentication result 😕

They completely failed their own quality checks and now I'm stuck.

My questions are:

- This is delaminating right and as far as I know irrepairable?

- What are the chances of them doing the 'second authentication' correctly? I mean they must have paid the seller as the authentication passed so they be out of pocket if they refund me.

- I am based in the UK. How come the 14 day distance selling rules don't seem to apply here?

- How can I escalate this to get a proper complaints team and not the usual customer service? They are polite but it's just a circular conversation and don't tell me how I can raise a proper complaint.

[EDIT]: Although I mentioned "inner lining delaminating", the correct term of what I was referring to was the interfacing.

u/Danny_boy31 — 6 days ago

Vestaire Collective

I am writing this Text in hope it will find as many people as possible. Be carefull while buying on vestaire. I personally would never buy anything again. So here is my experience:

I bought the Saint Laurent la 5 a 7 in small. It looked great over the pictures, I was texting with the seller normally. Until I mentioned the receipt. I don‘t know if their system didn‘t translate it correctly, but she wrote that she would send the receipt to me because she doesn‘t want to upload anything online. Suprise suprise the bag came, authentification said the bag is real, but no receipt. I messaged her again, she said no, she would not show me the receipt, it‘s personal information. Vestaire only allowed me to send the bag back so they would verify it and as we know, they would again say it‘s real, so they would not admit it was their fault. So here I am sitting with a 1500€ bag that is actually fake.

Then I decided to look through the site, there are a lot of bags like mine which are a new model, where the seller should still have the receipt. I mean if you bought a bag over 10 years ago I understand that you maybe don‘t have it, but I had a Saint Laurent Lou Lou bag which I had over 5 years and I still had the receipt. Than I wrote a few of those sellers, asking if they have a receipt, guess what, everybody wrote the same thing back, no matter which country, no yes or no just „I don‘t show personal Information“.I‘m sorry but I live in Germany and we show always the receipt with stuff like that, because you can easily nowadays hide your Information or crop it out.

I‘m telling you I did a lot of research and I read that vestaire is legit, I see influencers on IG Talking about how they buy stuff from there. I would never again. If you want a newer Model of a bag, if you don‘t get the receipt, don‘t buy it, from any page. I know some prices are tempting. I am not writing this to cancel anything, but to make sure vestaire handels their scamers better. How can it be that someone is selling a new never used Miu Miu bag, with even the paper still on and say they don‘t have the receipt or they don‘t show personal information? And you can easily nowadays find bags that look 1:1 exactly like a real one.

So be careful and I Hope to hear from your experience!

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u/honeycookiedough — 6 days ago

What it’s like: Selling on Vestiaire

Allow me to set the scene for you:

You have one new message in your inbox :

“ what’s the lowest price you will take for this?”

Make an offer has been disabled. You thought this was implied.

Both you and the potential buyers of Vestiaire can see that you started this item out at say $400 and you have it marked down to 170 so a generous already 50% off and you’ve disallowed the offers to keep coming in. At this point after fees, you might as well keep it.

The buyer asks if you’ll take “$150 for it , you kindly remind the buyer that you’re already making less than $150 on your end, and they remind you that there’s taxes and shipping and authentication fees in some case cases tariffs so they need you to go lower and take it out of your cut

You say my apologies, but I cannot do that - oh well, they tried . It can’t hurt right. At least they did it privately. Also 150 is so close to 170. Can’t you find a discount code for 10% and get it that way?

Scenario number two the second buyer no need to ask if you will lower the price on an item you’ve disabled the offer feature on. They tell you the price you will take by just writing you a message with the price they are willing to pay. You don’t respond because you don’t know how to respond to a number not even a question- just a number.

And this buyer sees and notes that you haven’t responded and decides to comment on your item that you need to take less for it because they need the item cleaned and to take that into account and not the fact that you paid $1200 for this item brand new and 400 was reasonable - because the buyer messaged you $150 and told you that’s what you will take and now everyone else gets to read that’s what your items worth according to a rude and crazy person on a comment you can’t delete

So you withdraw your listing so the conversation & that buyer go away and you start all over again and that’s the beauty of VC is sometimes you don’t get the price of the listing right or you get harassed or it doesn’t hit the algorithm right and you can just start over again without fear of suspension like over on Poshmark

Could they make offers binding? Yes, but it wouldn’t help because they’d have to advertise their fees before an offer is accepted and they will never do that and also offers would never get accepted if full fee schedule was disclosed - so it is the way it is.

The other day I had just listed a fendi baguette in really good condition and it went live at $900. Buyers could make offers on the listing and within minutes I get a message “I’ll give you $250 for it” I said “sure thing, go ahead and make an offer through the app on the listing, I’ll accept!”

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u/Spirited-Base-2110 — 6 days ago

Vorrei aggirare Vestiaire

Quando devo vendere qualcosa lo carico sia su Vestiaire che su Vinted, Vestiaire è più affidabile ma ora ha delle commissioni stellari.
Ho caricato un Trench Stone Island e su Vestiaire ho proposte da 470€ (70€ di commissioni per acquirente e 70€ commissioni per venditore), come posso trasferirlo su Vinted e farglielo acquistare lì ?
(Sono già stato bannato perché una volta sulla chat ho scritto “Vieni su Vinted”)
Come posso trovare questa persona ?
Quei soldi di commissioni sono un furto, è giusto non venderlo lì.

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u/_FitzRoy — 7 days ago
▲ 5 r/VestiaireCollective+1 crossposts

Deberían de estar prohibidas las ofertas, sin compra en la plataforma.

Hay usuarios que se dedican gran parte del día a estar enviando ofertas una y otra vez y no compran, parece que hay gente que le gusta este jugueteo de estar haciendo ofertas. Luego les escribes les preguntas que si están interesados y te dejan en visto y no responden, también me parece una falta de educación, hacer una oferta, luego uno le pregunta si está interesado y luego ni siquiera saben decir lo siento no puedo.

Debería de haber un límite de ofertas al día por parte de futuros compradores, o las ofertas deberían de funcionar que el que oferta compre, así se acabaría esa jugadera de personas bastante desocupadas que pasan jugando todo el día hacer ofertas.

u/La_Ivonne — 9 days ago

might be the last time i buy anything on vestiaire

I recently bought a pricey item on Vestiaire and I also paid all customs fees upfront, since Vestiaire requires that.

Today DHL contacted me saying I have to pay the exact same fees again. Vestiaire support called it a “processing error on a carrier’s side” and told me to pay again and wait for a refund later. But DHL said Vestiaire chose DAP/DTU shipping terms, which means the receiver is responsible for customs fees & fees are NOT pre-paid.

So now I’m confused and angry that on top of the outrageous fees I also have to deal with getting my money back. Why even charge customs upfront if Vestiaire chooses a shipping option where the buyer still has to pay the carrier directly?

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u/Disastrous-Pride-911 — 8 days ago

Gente que solo lo hace perder el tiempo.

Primero hacen una oferta, después te escriben pidiendo más rebaja de la oferta que habían hecho, después que si los aranceles que les cobran demasiado, como si no saben a lo que se están metiendo.

Nosotros los vendedores no podemos estar pagando el tema de los aranceles a los compradores, me parece una falta de respeto por parte de un comprador que ya ha hecho una oferta que uno ha aceptado estar pidiendo más rebaja y todavía poniendo la excusa de los aranceles, de los cuales los vendedores no tenemos culpa y no tenemos porque asumir.

Ya no quise seguir poniendo capturas de pantalla en qué terminó esta película porque en realidad estaba bastante harta.

Al fin, y al cabo, esta persona apareció por la tarde pidiendo 400 $ más de descuento de lo que habíamos acordado en la conversación. Una falta de respeto total..

Cuando ya habíamos quedado en un acuerdo, había bajado el precio hasta el extremo, y me dice de que le sigue saliendo caro por los aranceles y que le baje 400 $.

Solo quería compartir este tipo de compradores que de verdad no sé si llamar compradores o gente que solo quiere estar molestando, pero la verdad es que solo te hacen perder el tiempo.

u/La_Ivonne — 9 days ago

VC should remove idle sellers and their items just like doing something with those bids offers that buyers will never follow through with.

VC needs to do a better job with those sellers and them been idle as I have put in offers on like 3 items and absolutely no response. I can only gauge by how long item has been in their system and the latest item posted on their site.

Also, what does it mean that a seller cannot accept any private messages on any of their items. TIA

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u/73gmoney — 9 days ago