u/AcctDeleted

I went into the store five minutes before closing to quickly grab two items, and I left at exactly 9:00 pm, which was the posted closing time. During those five minutes, I was repeatedly followed and reminded back to back to back, literally every 30 seconds or so, that the store was closing, in a rude, condescending, and intimidating tone that made me feel like I was being deliberately pressured to leave. Two employees seemed to gang up on me, repeatedly making comments about the store closing and treating me as though I was doing something wrong just by shopping before closing time. When I told them their attitude was completely unnecessary, one of them told me the store was closed, even though it was only 8:58 PM at the time. I brought my items to the register and again told the cashier that their attitude was unacceptable, and the older female cashier stared me down with a hostile expression and said, “The store is closed. I don't have to serve you if I don't want to.” They also laughed at me as if I were a joke, and I left feeling humiliated, embarrassed, and disrespected.

I understand that the store was closing but I don't think I deserve being treated this way. I tried the email portal: client@dollarama.com but I got ignored and it's been weeks. I tried calling a few Dollarama numbers I could find but nobody picks up. Does anyone have any suggestions or insights on this?

Edit:

I understand why some people think I was wrong for going into the store five minutes before closing. However, the store's posted closing time was 9:00 PM, and I only needed to grab two items. I wasn't expecting to browse around or take my time and I fully intended to leave before or at the official closing time. If customers aren't actually welcome inside during the last 5–15 minutes, then I feel the store should clearly state that the doors close at 8:45 or 8:55 rather than 9:00. Honestly, I would have much preferred if they had simply told me at the entrance that they were no longer letting customers in. I would have completely understood and left. What upset me was being allowed inside and then repeatedly badgered about the closing time, followed around, laughed at, and spoken to disrespectfully. My issue isn't that they wanted to close on time, it's how I was treated while I was still a customer and the store was technically still open.

Hey everyone, looking for some logistical advice on dealing with a UPS import shipment.

My friend sent me a package from USA to Canada (Ontario) last week (just two cheap, used older phones). UPS is currently asking for CAD $60 for customs clearance and their brokerage fee.

Since the item value is quite low, I want to self-clear it at my local CBSA office to save on the brokerage markup, but I’m having trouble getting the paperwork from UPS customer service. Here is what has happened so far:

• June 1 & June 3: I called UPS twice to request the Cargo Control Document (CCD). Both times the agents said they would email it to me, but I never received the files.
• Earlier today (June 4): I called a third time, and this agent told me that since UPS has already electronically cleared customs for the package, it is too late for me to do a self-clearance.
• Called CBSA: I decided to call the border agency directly to double-check. The CBSA agent gave me completely different information - they confirmed I can self-clear either before or after the package enters Canada, provided I haven't paid the courier or accepted the physical delivery yet. They said all I need to bring is the CCD, my ID, and proof of value. However CBSA noted that they cannot help me get the CCD from UPS, I have to get it from the carrier.
• Fourth call to UPS: I called UPS back and cited what the CBSA told me. The agent didn't really address the CBSA statement and just kept repeating that it isn't possible to clear it myself at this point.

I feel stuck at a dead end right now because I am trapped in a loop between both agencies: CBSA says I legally have the right to self-clear, but UPS says I can't. Meanwhile, CBSA says they won't help me force UPS to hand over the Cargo Control Document, and UPS is flat-out refusing to give it to me.

It feels like there are no regulations or authorities I can actually turn to here. UPS is acting like the big boss that can just do whatever they want, withhold federal documents, and force me to pay their private fee because no one is holding them accountable.

I'd appreciate any insights or tips from anyone who has navigated this before. Thanks!