r/UPS

Waiting on an important (to me) parcel that should have been delivered yesterday. I was home, dog was home (barks at knocks and bells). Looked outside late afternoon and the "sorry we missed you" tag was on my door telling me to pick up the package as a signature was required. 24h later package still isn't at the designated location.

What's the point of paying for UPS shipping to my house when their delivery drivers can't be bothered or don't have the time to do their jobs? I expect there are incentives/penalties driven by UPS corporate that cause drivers to do this, but that's UPS's fault for not hiring enough staff. Now I don't know where my parcel is, and I'm wasting time hunting down a package that I have to pick up at a 3rd location that I paid to have delivered to my door.

What a joke. Will avoid UPS at any cost from now on.

I find the USPS more reliable with delivery times and almost everything else. What has happened to this company?

How do I get UPS to stop taking delivery proof photos that show basically nothing? I've had 6+ deliveries over the years that are just photos of someone's leg, the floor of the UPS truck, etc. This photo is today's delivery:

https://preview.redd.it/kakndi1niauh1.png?width=290&format=png&auto=webp&s=ccc351b12ce75eb7e9dd4b6eab976e46b74ea2c8

I've had more misdelivered packages than not (including credit cards sent via UPS next day) because the drivers get confused about letters and numbers. They think the letter I is a 1, then just leave the package at building A (there are no numbers here). Due to these misdeliveries I need to know right away when something is left so I can confirm it was left at my house.

I've called UPS, called and visited the local UPS shipping hub... nothing has changed. What can I do about this?

I called multiple times, I was transferred to the direct dispatch line responsible for the delivery exactly 1 time, they said they'd investigate, they didn't open up an investigation, so I opened up a claim myself a couple days later, a week later it says "Your investigation has been closed with a proof of delivery." The sender @.m.@.z.0.n closed it saying something like "you can't pre-sign packages". No real explanation.

This was a purchase worth hundreds of dollars and it was a listing error that I suspect @.m.@.z.0.n pulled strings to send back to their warehouse or it was stolen by the delivery driver. I didn't get the items I ordered and was given a refund. Great that I got my money back for this blatant non-delivery, but some shady activity is happening behind the scenes and I want to get answers to how this happened.

If it's so easy for UPS to internally mishandle, misplace, lose, and/or steal packages being delivered through UPS, what can I do to protect my future incoming deliveries? They charge 7 dollars to pick up each package at UPS, which is hilarious.

Customer service refuses to transfer me to the dispatch line responsible for delivering the packages in my county, so what am I supposed to do to get information on the issue? If it's a malicious driver how do I make sure he's fired or not on my route? Do I file a police report to put a fire under UPS ass or put in a complaint with the BBB? I'm just looking to prevent future issues like this from occurring again, especially for items that may ship through UPS that aren't replaceable or simply refundable.

Preface:

For the last 5 or 6 years I've been getting more or less the same delivery every couple months, suffice to say that it's tobacco products and requires an "Adult Signature".

I have subscribed to UPS delivery notifications and have the proper profile set up in UPSMYCHOICE. While I have opted out of the required signature option in my profile, it does not apply to "Adult Signature".

Now to the Rant. Yesterday I get email notification saying Delivery expected between 2 and 6pm. Great, it means I need to leave work a bit early but no big deal. UPS has been quite consistent in my neighborhood over the years. They typically run through my block sometime after 2. I get home shortly before 2 and I got the "sorry we missed you" tag on my door, will attempt again tomorrow. OK, whatever.

Again this morning I get an email saying that delivery between 2 and 6 again. I get home at 1:05 and sure enough there's another tag on my door, "sorry we missed you"...Fuckers! This is insane just to get some Cigars. For years I had the same UPS guy and we were friendly, he'd bring treats for my dogs, he was a good guy kinda like the Postman. He was aware of the "Adult Signature" thing but he knew me so if I wasn't there to sign then he'd just leave it like every other package. But, he got promoted to a more cushy route recently and things are obviously not the same. Regardless, if UPS shows up significantly before the time they tell me to be home to sign for the package, they need to try and redeliver same day. I know that will never happen though.

Big fan of technology but I also understand that it is ruining parts of society and aspiring to "the pride in a job well done" is almost non-existent these days.

Apparently the F35 parts China nabbed was due to UPS not reading an email. Imagine that.

I want to order a desk that's 65lbs but I feel guilty because we have a very steep driveway up to our porch that would make it difficult to bring up even with a dolly.

When they arrive can I ask them to leave it at the bottom of the driveway and I can take it from there?

I don't want to throw someone's back out but idk if they have to follow some rules or something, If so can I tip them?

I'm sorry if this is a weird question, I overthink everything

Welp, here we go. Looks like the holiday delays may be starting. Every single one of my ground saver packages dropped off in the past few days has been marked as delivery delayed by 1 business day. This was across at least 3 sorting centers too. Is anyone else also seeing these delays?

Hey all,

Usually in the summer I give my drivers Powerade and water when they come to my house. Was thinking of what to get them for the bitterly cold winter time. Hot Hands maybe? Or do drivers already have heated gloves?

After my tracking said my package was delivered and I got home, I checked my porch to find it not being delivered. Checked the tracking information and found that someone whose name is not living in my address picked it up for me.

After calling support, they have told me that it was delivered to the wrong address, and this person just kinda, has my package. They told me they'd reach back out when they have more info but until then-- mistakes happen, this isn't the first time this has happened and it likely won't be the last. But man oh man, I wish that a fix would happen sooner.

All I know is that the driver has been informed-- and that's it. There's no tracking number for the new delivery-- welpers.

40 boxes of love for soldiers serving in harms way, got to Chicago International, and customs rejected most of them. 25 returned so far ( mailing date was 9/1 by 10/1 we. had 15 back, an additional 10 since) the sticker says ” returned for export compliance” with “other” box checked, but not explanation as to what was non compliant.

we have been sending packages for nearly 20 years and changes since January have increased our frustration. we identify content, use harmonization codes, weigh each box, adhere to host country rules etc. Identically labeled packages were sucessfully delivered in May, June, July, and August.

cannot find a Customs contact, the label referenced website does not help, and the USPS is not responding to our information requests or the refund of postage request.

HELP!

Hello everyone, I hope you’re doing well.

About once a month for the last year or so, I send a next day air shipment from San Diego to Louisville. Usually there have been absolutely no issues: I drop the package off, and wake up the next morning with confirmation that the recipient got the package.

Yesterday, I went to my local UPS store (as usual) to get my package shipped and sent. I dropped it off at around 2:30pm, well before the 5pm cutoff. However, at around 6pm I noticed my package still only had “label printed” as a tracking update, so I called the UPS store to ask about that and they said the driver hadn’t arrived yet / was late.

eventually at 6:30pm, i got the update that the package was picked up. great! but that’s the only update that has happened since and i am very nervous and concerned.

i called both the ups store and ups themselves and pretty much everyone is telling me to just wait. i do not understand what is going on, how could the most recent scan be that it was picked up? im sure the UPS truck had to go somewhere eventually, shouldn’t it have an arrival scan at least?

my only theory is that, because the driver was late, the package missed the window to be processed for shipment that same night so maybe the package has been set aside for tonight’s cycle? but i genuinely dont know. i am getting very anxious because this is a really important package sentimental wise and im hoping it’s not lost and is just waiting to be processed today. but what time would that even happen?

thank you so much

I’ve been here 3 months. I’m in an apartment building with a parcel locker room. Amazon, USPS, Costco… everyone has delivered here perfectly fine.

But the 3 delivered I’ve expected from UPS have all not made it to me. I don’t know what they’re doing wrong but it’s constantly happening and very annoying.

Is there anything I can do to fix this?

Honestly need to vent and warn everyone about the absolute clown show going on at UPS Canada right now.

I was out of town and wasn't aware my new job would be sending a 16 lb work package requiring an adult signature. I have a roommate and I told her about delivery window I saw on the UPS portal for 2nd delivery - but they showed up like 3 hours earlier. Anyways ended up missing the three attempts, but when I check online, it said packages requiring adult signature will be held for 5 business days. Ok perfect. I thought I'll just collect it from access point when I returned.

But no - notice slip said it'll be sent to sender. I panicked and called them.

Spoke with a "human" agent, he said to request re attempt the shipment through their mychoice app or website. Ok cool, but I couldn't select any option apparently due to shipper restrictions. The agent should've known before giving advice but ok fine. The only change option available to me was "leave package with neighbour". I selected that and just entered my address for the attempt.

Call UPS again - the agent confirmed everything is fine and that she can see the package is set to be delivered the next day to my address. Great. But something about the way she spoke made me question whether I was speaking to an agent or human. Something little odd but quite convincing otherwise. I called again just to be safe and got explicit confirmation that yes everything is fine and package will arrive next day. Amazing.

The next day rolls around, at about 6am UPS portal still says "we're working hard to get delivery date" or something along those lines. It's 9 am and still no change. I call them. They said everything is fine. It'll be attempted for delivery today between 5 to 8 pm. Ok odd I don't see it on the portal but sure.

11am rolls around and not change on portal so I called them again. Now convinced I've been speaking with an AI. I was a little more aggressive with questioning the agents responses. Now I get told because 3 attempts were unsuccessful, I have to pay extra for another attempt. I was annoyed but anyways I was like ok can you tell me how much? I get put on hold. She now says sorry there's sender restrictions. Ok? So I asked how come I got different answers like 4 times before and I just get a cold "I'll take that as feedback". Wtf. I said it's a sensitive package that my work has sent and I need the equipment for my job. Where the hell is my package? then the agent was like "let me escalate to the ground team." I'm sorry what? How come it wasn't done before? No good answer.

Then I asked whether UPS uses AI agents and it said "yes. We do." Then I asked are you AI? It says no I'm actually a human. But the way it handled the conversation, I am sure it's not a human.

I ask whether I can speak with a supervisor. I hear a chime as if it activated something. "Hold please". Then it comes back - I'm sorry but why do you want to speak to a supervisor? Is it due to this issue or something else? I said yes it's due to this. I've been mislead by UPS regarding what's actually happening to my sensitive package. Then it says "let me transfer..."

And the call ends.

Omg I was livid! Like what the actual hell?

The portal then changed to "we missed you today at 11am" bitch I was home all this time.

After about 5 minutes, portal now says "package arriving tomorrow" so I'm assuming this last convo did do something but this whole process was crap. Being lied to purposefully that you're speaking to an human agent when you're not is unethical and should be illegal tbh.

I just want my package!

TL;DR: UPS uses AI agents and passing them off as human. But they hallucinate and you're likely not getting useful/truthful info but you'll be lied to and told that you actually are talking to a human and the information being provided is verified and true.

UPS in Hong Kong still takes the booking, still charges the customer, and still puts its name on the service. Most of the door-to-door work is no longer done by UPS.
The parcels are handed to SF Express. SF Express is a Chinese company, part of Shenzhen-based SF Holding. An SF courier does the last mile. The address, phone number, shipment details and signature sit on SF’s system, not on a UPS van. UPS does not see the route and does not control the person at the door.
This did not start as a one-off locker deal. UPS and SF set up a Hong Kong joint venture in 2017. In 2018 UPS began using SF stores as pickup points. It has since moved past collection points. Regular home delivery is now SF staff.
The reason is cost. Running a UPS doorstep fleet in Hong Kong is expensive. Handing the round to SF is cheaper. The brand stays. The service is given away.
Customers are not told, in any plain way, that the courier on the doorstep does not work for UPS. They paid an American carrier. A Chinese carrier finished the job.
That is a conduct problem, not a fighter-jet story. Custody of the freight and of the personal data leaves UPS the moment the box is passed over. Hong Kong UPS cannot audit SF’s system, and it cannot manage SF’s courier. Cheap last mile is the business term. Giving away the delivery is what actually happened.