UPS "attempted" delivery to my house 3 times, then "changed the postal code". A minute later after "attempting the last delivery" the driver delivered it to an address 1 hour away, where someone signed it under my name and accepted the package.
I called multiple times, I was transferred to the direct dispatch line responsible for the delivery exactly 1 time, they said they'd investigate, they didn't open up an investigation, so I opened up a claim myself a couple days later, a week later it says "Your investigation has been closed with a proof of delivery." The sender @.m.@.z.0.n closed it saying something like "you can't pre-sign packages". No real explanation.
This was a purchase worth hundreds of dollars and it was a listing error that I suspect @.m.@.z.0.n pulled strings to send back to their warehouse or it was stolen by the delivery driver. I didn't get the items I ordered and was given a refund. Great that I got my money back for this blatant non-delivery, but some shady activity is happening behind the scenes and I want to get answers to how this happened.
If it's so easy for UPS to internally mishandle, misplace, lose, and/or steal packages being delivered through UPS, what can I do to protect my future incoming deliveries? They charge 7 dollars to pick up each package at UPS, which is hilarious.
Customer service refuses to transfer me to the dispatch line responsible for delivering the packages in my county, so what am I supposed to do to get information on the issue? If it's a malicious driver how do I make sure he's fired or not on my route? Do I file a police report to put a fire under UPS ass or put in a complaint with the BBB? I'm just looking to prevent future issues like this from occurring again, especially for items that may ship through UPS that aren't replaceable or simply refundable.