UPS Store lost my $1,000+ package, USPS never received it, and nobody will take responsibility!
On September 24, I went to a UPS Store in South Carolina to ship a pair of prescription glasses worth over $1,000 to Charlotte, NC.
I brought my own box, and the employee sealed it, printed the shipping label, and accepted the package. I requested the cheapest UPS shipping option with tracking, since delivery speed wasn't important.
Nobody told me they were using USPS instead of UPS. A UPS truck even arrived while we were there, and we watched packages being loaded.
Two weeks later, my package is still missing. I discovered that the tracking number belongs to USPS, and the status has never changed from "Shipping Label Created, USPS Awaiting Item."
I've called multiple times. UPS tells me to contact USPS, while USPS says they never received the package and sends me back to UPS.
I visited UPS Store locations and spoke with the manager. The original UPS store manager said, "There's nothing we can do. Even the owner can't do anything." They refused to investigate, provide proof of transfer to USPS, or discuss compensation. We were eventually told to leave.
I'm extremely frustrated. I trusted UPS with an expensive package, and now nobody will even investigate where it went.
My questions:
- Why would a UPS Store ship through USPS without telling me? Is that normal for their cheapest shipping option?
- If USPS never received the package, shouldn't the UPS Store investigate what happened before the handoff?
- Who can actually resolve this? Corporate, the franchise owner, or someone else?
- Can I take the store to small claims court to recover my loss?
I honestly just want my glasses back. Any advice from UPS Store or USPS employees would be appreciated.