Chewy Affiliate Program Migration Issue (Partnerize to Impact) – No response from support. Has anyone resolved this?
Hey everyone,
I’m looking for some advice regarding a platform migration issue with Chewy's affiliate program.
I was running a pet niche site and promoted Chewy via the Partnerize network. Recently, Chewy migrated their entire program over to Impact. When the transition happened, I had $93.51 in approved, closed commissions left in my Partnerize dashboard.
When I contacted Partnerize support to see how to withdraw the final balance, they officially informed me that all account data and outstanding payout obligations were transferred directly to Chewy's internal team, meaning Chewy is responsible for settling the final balances from the old platform.
I have reached out to their affiliate email (affiliates [at] chewy com) multiple times over the past few weeks, providing the screenshots of the approved dashboard and account details, but I have received zero responses.
Has anyone else experienced issues with their commissions during this specific Chewy migration? Is there a better point of contact or a specific corporate department I should reach out to in order to get a human response?
(Note: I have screenshots of the approved Partnerize balance ready if needed, but keeping this text-only for now).