Gigabyte 9070 XT warranty transfer refused after failed Amazon RMA, anyone got a current UK contact?
Hi all, hoping someone here has run into something similar or has a current Gigabyte UK contact who actually responds.
Confirmed faulty Gigabyte RX 9070 XT Gaming OC 16G, originally purchased from Amazon UK. Symptoms:
- Instant crash on game launch at the moment of large VRAM allocation (Overwatch 2, Spider-Man 2, others)
- Windows logs LiveKernelEvent 141 (TDR) on every crash
- MemtestVulkan shows memory bandwidth collapse from 500 GB/s to 140 GB/s before fault
- FurMark stable for 30+ minutes (rules out core, power delivery, thermals)
- Reproduced across three test systems with different CPUs, motherboards, PSUs
- A second 9070 XT works correctly in the same setup, isolating the fault to this card
Diagnosis is a faulty GDDR6 module or memory controller channel. Warranty seal intact, no VBIOS or thermal mods, within the 3-year manufacturer period from original purchase.
I'm the second owner. The first owner attempted an Amazon-routed repair which Amazon mishandled by sending the card to a shaver repair specialist, then refunded the first owner without the card being repaired or returned to Gigabyte. So there is no live claim against the warranty pool, but the warranty seal is intact and the card is within the original 3-year window.
Gigabyte UK support case 2009457 has stalled with the non-transferable warranty position. The Tier 1 queue isn't engaging with the failed Amazon RMA argument.
Two questions for the forum:
Anyone here gone through a similar second-owner warranty case with Gigabyte UK in the last year or two? What was the outcome?
Does anyone have a current contact at Gigabyte UK who actually has discretion on these cases?
Happy to share the full case history and diagnostic logs by PM.
Cheers