Renewal offer
Hi All,
This is my current package and renewal offer.
Just tried ringing the Scottish call centre, strange call. First thing the guy said was you have bypassed retentions and come straight through to a sales line. I can offer you a deal but it is a one off deal only in this call. And next time I need to ring retentions. (Said this 2-3 times!)
He proceeded to offer 500mb broadband, Mega TV + Skysports HD + netflix WITH ads for £51.
I queried the netflix with ads and said I have without atm, why with? - he stated at the end of the contract it would change with ads - which I wasnt sure about... (Is this true?)
He then was adamant its a one-time offer and if i reject it he will mark it rejected on the system (repeated this about 2-3 times again). Nevertheless I thought, hmm, and rejected. He said I was better ringing back 1m before my contract ends and speak to retentions.
Just wondering what everyones thoughts are on this offer? Also the netflix with ads thing, and if they have been offered any cheaper prices for anything similar to what I have atm.
Also have people had this experience with them? and can you just ring them back speak to another agent and do the dance as many times as you like?
Thanks