r/VirginMedia

How do I go about getting a couple or even one Wi-Fi booster? My Wi-Fi downstairs is about 700-800 Mbps but upstairs sometimes only 100mbps. I am hoping it would increase it a lot better if I got one of those. Used to have one when I was with Sky and it helped. It’s the thick walls that are stopping it. Thanks.

I wanted to block a few domains from being accessible on my network. Unfortunately, VM provide garbage hubs with no control. So I turned on parental control/essential security on my account, added the sites to "blocked websites" list under the parental controls.

However, I can still ping the domains from my pc, and the devices on my network can still also access it. Port 80 http also gets through to the domain.

Anyone know why or how to fix this?

Quoted £45 a month on the email renewal for Gig1 - just renewed after a call to the pinned phone number at £28 a month including Netflix basic.

Something I didn't realise which may help others - if you already pay for a higher Netflix package, you can link your account and only pay the difference, meaning I'm effectively getting £6 a month off my Netflix bill and paying £22 for Gig1 internet.

Very pleasant experience with the lady on the phone, no nonsense and all sorted in 10 mins for £23 a month saving - got to be pleased with that.

Hi, just wondering if something like this is possible

I work from home but also have a gamer lad in the house and he's sucking up the bandwidth.

Is there a way to give him, say, a 50mb connection and leave me with 450mb?

I am a Volt customer so pay for M500 (upgraded to giga) and have Mega TV.

I was paying £63/month and a couple months back I contacted the chat support because I of low speeds upstairs.

After working my way through a few advisers in a few days that guarded the WiFi extenders with their life. I finally got one sent.

While on one chat, the agents said “paying £63.99 a month. Would you like to safe guard that price and extend your contract for 24 month at your current price”

I agreed but my mistake was not checking the contract that was sent- it was actually 73.99… but that was only for a few months and it had jumped to £133/month.

I get that I should have been more diligent but feeling utterly lied to right now.

Any advice on how to deal with this please? Very unhappy at the almost paying nearly £2k for remainder of the 24 month contract for M500 and TV.

Just set up a new contract with free Netflix with ads. We already pay for Netflix and we want to keep it ad free. The guy on the phone said just link the accounts, but how does this work in practise?

Told them I’m leaving as contract ending soon and price goes up significantly. They rang back once and offered a really crap deal which I decline. Have about a week left until I get cut off, will they ring back?

I’ve been with Virgin Media for 3+ years and had pretty much no issue with their internet connection. I moved a couple months ago and they’ve messed me around by not booking the installation on the correct date, then cancelling and not rebooking, and then when someone did come round they arrived 40 mins earlier than the 12-4 PM slot said they couldn’t do what they needed to do because they didn’t have time. 🤪 And had to put the router in a bad location of the property where there’s already a socket.

They also messed me around with renewing my contract which was coming to an end in May. It’s been at £39.40 for 1Gig + TV (even tho I don’t want or use the TV) and were telling me it’ll have to be around £83 for just 1Gig or around £73 for 1Gig + TV - that’s the renewal costs. 🥴 So I thought F this I’m going to switch provider.

I signed up for Sky Stream and Sky Broadband at the beginning of April. They’ve had to cancel and re-order the broadband literally FIVE times (which requires me to talk to them on the phone and go through the package and terms again). The first few times they said because Openreach were rejecting it but didn’t know why. Now they’re saying because the address on their system doesn’t match what I’ve provided even though it is my legit address (a 40+ y/o property). The most recent deal they offered me has been £26/month for 24 months for 900mbps with no increases. I have the installation booked in 13 days from today.

Got a bill from Virgin Media today saying I’m about to be charged £83. I was trying to switch before this would happen. 😩 I called them up and they’ve offered me £25/month for 1Gig for 24 months +£4 each April. They also booked in the correct installation needed which I chose to be in 14 days.

I have 14 days to cancel Virgin Media and could cancel Sky Broadband 31 days from the installation. I’ve put myself in a situation where if Sky mess it up again I will immediately cancel and keep Virgin Media. But if they get it sorted in time I could cancel Virgin Media.

What would you do? Wait to see if Sky can install in time or just go with Virgin Media?

I've got 7 months left on M125, MIXIT and Weekend Chatter phone @£36.84 a month. Youfibre have arrived to my area and are offering to buy out the remainder of my contract. VM went down for about 30 mins today so I phoned VM retentions to see what they could offer me to stay. They offered

1gb MEGA Netflix with Ads and no phone for £47.

M250 MEGA Netflix with Ads and no phone for £32.

M250 MIXIT, Netflix with Ads and no phone for £29.

Could I do better? I could ditch the 360 box because I have a Manhattan PVR and only watch the free to air channels.

I was going to leave Virgin media and move to EE as they offered a better deal. Virgin called me and offered me an even better offer to stay. I have an email from them with a contract pdf stating these terms.

Checked my bill this month and they are charging disconnection fees and other things making my bill over £400. The email contract offer stated my bill would be only £14.15 this month, then £25 per month going forward.

Tried sorting this through web chat and they are telling me I signed up for a new contract offer and the original one was never implemented.

I recall this, but they told me they were going to put it at £33 a month and then give me credits to lower it down to £25 per month. Now they are denying that.

The complaints procedure is useless. Anyone have any advice how I can raise this at a higher level?

Has anyone received an email saying that VM have identified an issue with your box with recording and to click a link to get a new one? Wondering if it’s real or not… I did click the link if an earlier email that was the same but nothing happened, wondering if it’s spam or not… I have previously had the issue with recording failing and corrupting all my recordings.

The email is from vmteam@virginmedia.co.uk

“As part of our regular checks of your services and equipment, we’ve spotted something on your Virgin TV 360 box that could affect your ability to enjoy recordings.
Your service might still seem fine, but this issue will get worse over time. So, we’d like to send you a replacement – completely free of charge. That way we can keep everything working just as it should be, with no interruptions to your viewing.
All you have to do to get started is click the link below, enter your account details when asked, and we’ll take care of everything. We’ll send you a brand-new TV box with instructions on how to swap it out, and what you need to do with your old kit.”

Quick question, I tried setting up the PiHole with Media Hub 5 but hid a roadblock towards the end with I think with DNS servers. Didn't find any recent useful information online

I changed my hub today and I clicked the Restore old hub settings but nothing changed and I’ve been pulling my hair wondering how to have my old (everything) settings back like names, wi-fi names
, passwords etc 😭

So I was told that Virgin Media will soon no longer support the 360 box and the new box, the stream it, will not a record function. I genuinely do not understand why this is a thing? Has anyone had this issue or been told this?

I'm looking to join virgin as a new customer for TV + broadband.

I'm keen to get traditional satellite TV instead of the new stream box service, so I can watch live sport without a delay.

I've seen other posts on here mention that they don't offer satellite online, but that you can still get it over the phone.

However, when I called today they said it's no longer possible and they don't offer it at all.

Is this true, that satellite TV has been completely discontinued for new customers?