r/VirginMedia

I recently changed my plan and replaced my old router with a new hub 5. Installed exactly as instructed, the network shows up on my device settings, yet when I connect to the network there is no internet connection. I received a text from Virgin saying that my kit has been activated yet I still have no connection. Coaxial cable is fully inserted, power light is on and static.

Edit: It is plugged into a telewest broadband coaxial box, is this no longer compatible with modern routers?

I have been receiving texts from VM about needing to change my V6 box to a TV 360 due to them no longer supporting the V6. I want to use this as an opportunity to renegotiate my contract and see if I can get anything better and would like to know when are the best times to call the Scottish retentions team (I presume 02073436947 is still the best number?). Thanks.

https://preview.redd.it/4kvt3wjgyckh1.png?width=1388&format=png&auto=webp&s=d56b2a00ec69785013e43a857a77a5bd13b39d6d

Has anyone else had this new firmware rolled out? Navigating the UI is quicker and snappier.

Just wanted to give the retentions number some praise, as seems to be the norm here.

Was paying £82.49, out of contract was £170. Offered £84.49 in the app (1Gig, Mega TV, Sky Sports HD, 1 additional stream box)

Called retentions, honestly not expecting it to go as smooth as everyone says. Offered £63 for same package + Netflix with ads thrown on top

Cannot believe this is even possible to be honest, this is my first time renewing broadband as it’s my first house, but definitely the way to go in future. No messing about

Thanks to this sub, I decided to call up the Scottish retentions line and see if I could get a better deal on the gig1 Wi-Fi (currently paying £40 for the privilege)

Ended up twisting my own arm and deciding to add the Sky sports with (HD) and TNT on top and got offered £65. Is that par for the course?

I would have liked the UHD but that was an additional £7 and the lovely lady could not bring that down to £3.50 as I have seen elsewhere.

He’s just send me this text about his efforts to get TNT on the HBO app, any help in getting the free HBO sign in details?:

“So I’ve just spent 80 minutes on the phone with Virgin Media, and I am almost (genuinely) almost shaking with anger.

They cannot figure out how I can create a HBO Max account at £0.00. They have tried 6x times so far and nothing works.

I can click the HBO Max app icon on the Virgin box, and I can do the same on my phone, and I can do it on mums iPad. I can click all the QR codes i am offered and I can type in all the codes they send.

All I can get is Basic @ £4.99, Standard @ £5.99, Standard (no ads) @ £7.99, and Premium @ £14.99.

“Sir there should be an option for £0.00”. There isn’t. They keep on sending 6 digit codes, and QR codes, and email links, and nothing will do HBO Max for £0.00.

Then there is a link on HBO Max, “link your provider”. So I click on that and it asks me to select my provider. There is no option to choose Virgin Media. When I click “don’t see your provider?”, the answer is literally “lol choose a new provider” 🤣🤣🥲

At the moment I just can’t do it. Virgin can’t do it.

The best they can do is get their IT dept to send me this custom email link to get FOC TNT Sports (via HBO Max). Yay. I click it and it says I need to register with HBO Max and how would I like to pay.

Sigh.“

Hello

I really want to get the 2gb down and up from VM but they only have the 24mth contracts and kinda worried about the quality.

So I thought I'd try the 1gb down/up from giffgaff for a few months to test the stability and then if it worked well, cancel it and get the 2gb from vm.

Ive seen people go from vm to giffgaff and read the potential problems that way but havent seen anything about giffgaff to vm... probably because giffgaff is a good price and why would anyone apart from me ;-) want/need to swap to vm.

Just wondering really if there's any known problems going that way or things to watch out for?

Pretty much what it's says in the title. My parents got a new broadband box and hub, though despite following instructions and the customer help instructions, the modem keeps blinking red after a few minutes. Can anything be done to solve this? The next engineer appointment they can get won't be till the 13th of September.

My Virgin contract expires on September 24th and, after the usual retentions dance, I’ve been offered:

• £87/month for 24 months — 1GB Max broadband, 2 x 360 boxes, Sky Sports, TNT Sports and Netflix
• £26/month for 24 months — 1GB broadband only

I’m considering taking the £26 BB deal and moving the TV to Sky Ultimate at £69/month. That gives me Disney+, HBO Max, Discovery and TNT, and I prefer Sky’s TV interface. The downside is losing the second box unless I pay another £15/month.

So the difference is fairly small, and I’m not sure the hassle of switching is worth it.

What would you do?

1. Should I wait for the formal OFCOM cancellation notice and try Virgin again? Is there realistically much chance of getting the £87 offer down?
2. Is Sky Ultimate actually worth switching to for the extra content/interface?
3. Or should I just take the £87 Virgin deal and be done with it?

Interested in what others have done recently with Virgin retentions.

My broadband went down overnight Sunday to Monday morning. This is the second week it has happened. My Hub5 has a solid white coloured light. I work from home and its the summer holidays. Having no broadband for 5 days is not an option. I have the earliest engineer appointment for Saturday but this seems completely unreasonable. Sorry this is more of a vent than a question. Any ideas?

My mom recieves a call at least once a week from virgin and every now and then a text addressed to me mentioning Virgin services. I am the account holder and have never given virgin her number. I checked the virgin website and the house number is listed as the contact number not a mobile. I find it wierd that she gets these texts/calls and I get nothing.

Hey folks

So my promotional offer is coming to an end and wondered if anyone was in the know if I should take the following or be stubborn and push for more.

Package price with promotion: £92 a month

After promotion: £240+

Offer with retentions: £107

I appreciate it’s not a massive jump from the previous price but this company has been a nightmare to deal with when we’ve had broadband issues in the past, so I’m just not keen on paying more

Tia

Does anybody know if there are any issues with Virgin? (Planned maintenance, etc).

For the past two or three weeks, during the evenings, my wifi will consistently drop for my PC and phone. The router displays a white light, the TV works, but it'll kick me from any games and my browsers will buffer and it just becomes unusable after a certain point.

Is anyone else dealing with this issue?

Thought I would treat myself to UHD sports as I got an offer text £3.50 for 24 months. Don’t know why but VM make these minor changes so complicated. Got an immediate e-mail with my new package details £3.50 more expensive all good.
Later that day get the e-mail from Netflix sorry you’re leaving us, followed by one from VM saying you’ve removed Netflix from your package.
Check original e-mail, Netflix still included….
Click the link that says was this in error, there is literally no option to add Netflix back.
Next morning get another e-mail thanks for making those changes with contract attached. Attached contract no mention of Netflix. Still can’t add Netflix via my account. However the price quoted in this new document is £26 less than originally so if this is correct I guess I keep as is and pay Netflix direct.
I took an offer to change BB speed a few months ago and exactly the same thing happened.
Can’t work out if it’s just VM trying to remove Netflix as they don’t want to handle it or just some level of incompetence. I don’t really understand how two e-mails a few hours apart give different contract details.