u/Dud3xo

I recently changed my plan and replaced my old router with a new hub 5. Installed exactly as instructed, the network shows up on my device settings, yet when I connect to the network there is no internet connection. I received a text from Virgin saying that my kit has been activated yet I still have no connection. Coaxial cable is fully inserted, power light is on and static.

Edit: It is plugged into a telewest broadband coaxial box, is this no longer compatible with modern routers?