why is airbnb the absolute worst???
just a vent.
We had a severe thunderstorm in our area last night and our property has been without power for almost 24 hours, with no fix in sight. There are fallen trees on all the surrounding roads.
We have guests scheduled to arrive tomorrow and I suggested they cancel because we cannot guarantee that the property will be in order for their arrival.
I obviously want them to get a full refund but AirBNB just took two hours of my time in order to get some high level supervisor to approve this, seeing as I have no "legal documentation" of the power outage, which, what?? My husband, who is currently on the property, does have a screenshot of the text from the power company but has been unable to send due to aforementioned outage. I sent them screenshots of the power company's outage maps but apparently it's not good enough. After being told that a manager would have the same response as the first support person (no), they FINALLY just told me it was fine and they would cancel.
AirBNB also tried to tell me they can't tell me about the reservation because I am not a "co-host of the reservation", despite having FULL CO-HOST ACCESS. ARGH.
I may have told the support person off and I feel badly about it but not that badly.