u/AdFun-2112

I'm looking into a phone upgrade and found several reddit posts where people have had problems with this. I'm currently in the US and won't be back in Thailand until December.

My phone has a Verizon esim and a True Mobile esim. The Verizon will transfer with the Samsung "add esim" function but that won't work with True Mobile. In the True Mobile app there are steps you can follow to transfer but I run into a message that says this function is only available for esims registered to Thai national ID card. My esim is registered to my passport so that option won't work.

I've heard of people sending a picture of their passport along with a selfie holding the passport to True Mobile to receive a QR code but I have not found any contact information to do that. There is one phone number listed but I don't think it's for English speaking customers. If the esim gets deleted I would lose access to my bank account.

I'm looking into a phone upgrade and found several reddit posts where people have had problems with this. I'm currently in the US and won't be back in Thailand until December.

My phone has a Verizon esim and a True Mobile esim. The Verizon will transfer with the Samsung "add esim" function but that won't work with True Mobile. In the True Mobile app there are steps you can follow to transfer but I run into a message that says this function is only available for esims registered to Thai national ID card. My esim is registered to my passport so that option won't work.

I've heard of people sending a picture of their passport along with a selfie holding the passport to True Mobile to receive a QR code but I have not found any contact information to do that. There is one phone number listed but I don't think it's for English speaking customers. If the esim gets deleted I would lose access to my bank account.