Not an ex, not someone you fell out with. Just someone who was around for a chapter of your life and then disappeared and you've wondered about them since
Got a project that's stressing me out a bit. Need some perspective from people who've done telephony integrations before. Client runs a debt collection agency. They want automated voicemail drops (they leave voicemails on people's phones without ringing them). Needs to integrate with their existing CRM (Salesforce), handle delivery tracking, retry failed messages, and stay compliant with TCPA regulations.
Timeline: 1 week.
My initial thought was to build it from scratch using Twilio's API. But the more I dig into telephony carrier routing, compliance rules, delivery confirmation protocols, and webhook orchestration, the more I realize this is way deeper than I expected.
Option A: Build custom solution
Option B: Use existing API
I feel like I should build it properly, but the timeline doesn't support that. And you know? Client doesn't care about the implementation - they care if it works and doesn't get them sued.
Is it bad practice to just integrate an existing API when I could technically build it myself? Or is "knowing which tools to use" the actual skill here?
For those who've worked on voice/telephony features - build or integrate? What would you do with a 1-week deadline?