Your Engineers Shouldn’t Be Drowning in Tickets — We Can Help
Hello everyone,
We’re a small offshore MSP support team currently looking to partner with MSPs that need reliable helpdesk or after-hours support coverage.
Our team has hands-on experience supporting U.S., U.K., and Australian clients in real MSP environments, handling everything from Tier 1/Tier 2 support to ticket coordination, escalation management, Microsoft 365 administration, endpoint troubleshooting, and RMM monitoring.
What makes us different is that we already operate as a team.
We’ve worked together in live MSP environments, understand SLA pressure, documentation standards, escalation workflows, and how to communicate properly with end users and internal engineers. There’s no “training strangers from scratch” situation here — we already know how to function together smoothly in a remote setup.
A few things about us:
- Experience supporting SMB and mid-market environments
- Comfortable with ConnectWise, Syncro, RMM tools, Microsoft 365, Active Directory, VPN, user onboarding/offboarding, etc.
- Used to after-hours and overflow ticket handling
- Strong written and spoken English communication
- Available as white-label support for MSPs
- Flexible with full-time, part-time, overflow, or dedicated team arrangements
We also understand trust matters in this industry.
We’re happy to provide:
- References from MSPs we’ve worked with
- Upwork profile (Top Rated)
- Fiverr profile (Level 2 Seller)
- Previous client feedback and work history
We’re not trying to act like a giant outsourcing company. Just a dependable team that already has real-world MSP experience and can start contributing quickly without heavy micromanagement.
If your helpdesk is overloaded, your engineers are drowning in tickets, or you simply need reliable after-hours coverage, feel free to DM.
Happy to jump on a quick chat and see if there’s a fit.
Wishing everyone here success — whether you’re hiring, growing, or just trying to survive the current MSP market. Thank you