r/mspjobs

Hi everyone,

I’m reaching out to see if anyone knows of an MSP that’s open to hiring candidates without direct MSP experience. If your company is hiring or you know of any opportunities, I’d really appreciate a referral or recommendation.

I’ve been trying to transition into an MSP or fully remote IT support role, but so far I haven’t been getting interviews or callbacks despite submitting many applications. My most recent roles were as a Technical Support Supervisor and Technical Support Specialist, where I supported enterprise IT operations, troubleshooting, user support, and service management. Unfortunately, my position was affected by a company restructuring.

I’m eager to learn, adapt quickly, and build a long-term career in the MSP space. If anyone has advice, knows of companies willing to train, or can point me in the right direction, I’d be very grateful.

Thank you so much for your time and support!

I can start immediately. I can dm my CV for more details about my experience.

Hi r/mspjobs community,

My current contract/project is wrapping up, so I’m available from 1 July and looking for my next remote MSP or internal IT support role.

I’m an IT Support professional with 10+ years in IT and 5+ years supporting US-based MSPs and IT teams remotely, including handling 15+ daily tickets across roughly 600 Windows and macOS endpoints. Most of my recent work has been around L1/L2 support, Microsoft 365, Entra ID, Intune, Google Workspace, Okta, Windows, macOS, endpoint support, access issues, ticket flow, and day-to-day client support.

I’ve grown from frontline triage into deeper support work, and I’ve built a reputation for being dependable, calm under pressure, and easy for both clients and internal teams to work with.

I’m very comfortable doing tickets, triage, user issues, escalations, onboarding/offboarding, network printer/peripheral issues, endpoint troubleshooting, documentation, and keeping the queue moving.

Where I add extra value is that I don’t just close tickets and move on. I notice repeat issues, messy handoffs, weak documentation, unclear processes, and places where support can be streamlined.

Recent work has included:

• Microsoft 365, Entra ID, Intune, SharePoint, Teams, and Google Workspace support
• SharePoint permissions, external sharing, activity/reporting requests, and access cleanup
• Entra/AD hybrid cleanup and Entra Connect / AD sync troubleshooting, Intune setup support, endpoint management cleanup, and device admin work
• Ticket handling, time entries, closure notes, and PSA hygiene
• Backup/RMM monitoring checks, alert review, and escalation support
• Documentation, SOPs, KBAs, recovery/restore notes, ticket summaries, and AI-assisted workflow cleanup

Stack I’ve worked with:

• M365, Entra ID, Intune, Google Workspace, Okta, Active Directory
• Datto RMM, NinjaOne, Halo, Autotask, Syncro, Zoho Desk, ConnectWise Automate
• SentinelOne, Bitdefender, Huntress, Proofpoint, Acronis, ThreatLocker, Datto EDR
• ScreenConnect, AnyDesk, Splashtop, Hudu, IT Glue
• Addigy and Mosyle for macOS/iOS support
• TCP/IP, DNS, DHCP, Ubiquiti, WiFi troubleshooting
• PowerShell, Bash, Rewst, Copilot, AI-assisted workflow/documentation

A little about me:

• Strong client communication and white-glove support mindset
• Calm troubleshooting with good escalation judgment
• Comfortable in high-volume MSP/support environments
• Strong documentation, SOP, and KBA habits
• Able to support daily operations while helping improve the process behind them
• Experience in healthcare, fintech, legal, and other compliance-sensitive environments
• I’m fully 1099-ready with W-8BEN on file, and a US bank account to fit right into your existing payroll system

What I’m looking for:

• Remote MSP or internal IT support work
• L1/L2 support, service desk, endpoint support, SupportOps, or junior sysadmin-style work
• Long-term preferred, but open to overflow support, project help, documentation cleanup, and migration support
• EST/CST-friendly, including off-hours if needed
• Rate: $25/hr

If there may be a fit, feel free to DM me. Happy to share my resume or LinkedIn privately.

[PST] [Remote]

I am a seasoned remote professional with over 4 years of diverse operational experience. My recent experience is working as a Service Manager and Dispatcher for a US-based client.

Looking for side gigs, or long term work. Open to learning new things.

Experience:

✅ Dispatcher/Service Manager – Coordinating the daily scheduling and routing of field technicians to customer sites. Overseeing work order management, ensuring timely billing and generating invoices using Invoice Ninja. Utilizing HaloPSA for efficient management of inventory, and customer accounts.

✅ 3+ years as a Remote Talent Sourcer (US clients) – Specializing in IT and healthcare industry. Familiar with job boards, Boolean search, ATS (iCIMS, Workday), SignalHire, RocketReach, and LinkedIn. Experienced in creating job posts/ads (Canva) and email campaigns.

✅ 5+ years in IT & Customer Support – Remote assistance/Live chat support, data entry, technical support, hardware/software troubleshooting. OS installation, and system performance optimization. PC building, Computer sales, and gaming hardware support.

Availability & Logistics:

✅Strong familiarity with US geography, culture, and time zones.

✅Available immediately (Mountain Time & Pacific Time compatible).

✅Location: Southeast Asia (Payment via Payoneer or Wise, No crypto).

✅Full-time/Part-time

✅Modes of Communication: Discord, Proton.

Location: Phoenix, AZ — mostly remote, ~2 days/week in the field
Hours: Monday to Friday, 9 to 5, with occasional scheduled after-hours work for migrations, on call expectation is limited as senior backup.
Type: Full-Time W2 w/ benefits
Reports to: Owner (me)

I recently bought a small, profitable Phoenix MSP. My background is sales and ops, not technical. I'm hiring the person who'll grow into running the technical side of the business while I move into the CEO and growth seat. My team has deep experience with our current client base's needs (mostly on-prem server environments), but we need someone who can help us service businesses focused on the cloud.

What you do

You own the complex work. M365 migrations, server replacements, network refreshes, security stack deployments, new client onboardings. You scope it, you build it, you deploy it, and you're the one who knows it inside out afterward.

No handing projects off to the next tier. No inheriting someone else's half-finished job. You own the whole stack, start to finish.

You make the architectural calls. You decide what tools we use. You handle the escalations nobody else can. And because we're small, you pitch in on frontline tickets too. Everyone does, until we grow enough to add helpdesk. That part eases over time.

Who you are

You see a problem and your first instinct is to solve it, then document it so the next person can handle it without you. You finish what you start. You don't need to be managed.

You can run a complex migration on Monday and help carry workstations during an office move on Tuesday and not think either one is beneath you.

You tell people the truth, that includes clients, teammates, and me. You'd rather have the hard conversation early than the easy one late.

You've got 7 to 10 years in IT or MSP work, with real project ownership under your belt. You know M365, Entra ID, Azure, networking, Windows Server, backup and DR, and endpoint security. You don't have to be the best at all of them, but you should be strong at most.

You want to grow into a leader. Not someday in theory, but as the actual plan.

Why you'd want this job

You won't walk in blind. Our outgoing senior engineer has 20+ years with these clients and is staying on specifically to train his replacement. You get a structured, paid overlap with the person who owns this work now. Not sink-or-swim.

The path is real. Senior engineer now, technical lead or director of service delivery in 2 to 3 years, with comp and eventually equity or profit-share to match. The growth isn't recruiting fluff. It's the reason I'm hiring you.

You'll own your work and see it through. For a lot of senior engineers, that end-to-end ownership is the part that's been missing. The difference between doing a piece of the job and solving the whole problem.

Mostly work from home. Real hours. A small team where what you do is visible and matters.

Compensation

$90,000 to $110,000 base depending on experience, plus benefits: QSEHRA health reimbursement, 401(k) with 4% match, 15 days PTO plus holidays, and a $3,500/year certification budget. Comp grows as you take on more.

Who should not apply

Don't apply if "I'm a senior, I don't do tickets" is your reaction to the frontline part. Don't apply if you need someone to tell you what to work on every morning. Don't apply if you're not Phoenix-based. This role needs you local and in the field a couple days a week.

How to apply

Email careers@bitwits.com with:

Your resume. A few sentences on a complex project you owned end to end — what made it hard and how you handled it. And what appeals to you about growing into a technical leadership role at a small business, plus what makes you cautious about it.

Location: Remote, US-based
Hours: Monday to Friday, 8 AM to 5 PM Pacific, includes lunch
Type: Full-Time W2 w/ benefits
Reports to: Service Manager

I'm posting this on behalf of one of my clients. I work as their fractional COO and we're scaling their MSP operations. This is a real job with a real team.

We run a $3M MSP serving SMBs. Our dispatcher just left. We're hiring a replacement. We will not automate this job away. Customers talk to a real person here, not a bot.

What you do

You manage incoming requests in ConnectWise. You decide what's urgent. You assign work to the right tech. You keep our six technicians from drowning.

You balance workloads so nobody burns out. You talk to customers when problems hit. You manage on-site appointments. You juggle priorities when things shift. You catch typos and missing information before they blow up. You collaborate with technicians and leadership to find better ways to work.

The last dispatcher struggled with attention to detail and balancing work fairly. You won't have these problems.

Who you are

You pay attention. Details matter to you. You understand IT enough to triage smart. You communicate clearly in writing and conversation. You stay calm when multiple things happen at once.

You've worked 1-2 years in an MSP or similar ops role. If you don't have that background, you're just genuinely good at the stuff above.

You're curious about tech. You don't fear AI. You're not a zealot either. You want to see what works and what doesn't. You'll help us decide which tools actually help.

ConnectWise experience is a bonus. Customer service background is a bonus. Remote work experience is a bonus. Your character matters most.

Why you'd want this job

Your work directly impacts customer satisfaction and team morale. People see what you do and appreciate it. We invest in tools to support you, not replace you. We experiment with AI and automation to make your day easier, and you get a say in what we try. We're a $3M company growing the right way. You work real hours with a real lunch break. No on-call. You work remote from anywhere in the US.

Compensation

We pay based on your experience and qualifications. Service Leadership market data guides our offers. The median dispatcher salary is $53,750 according to SLI.

Who should not apply

Don't apply if you sweat small stuff but miss the big picture. Don't apply if you clock in and check out. Don't apply if you reject useful technology. Don't apply if you think automation equals job insecurity.

How to apply

Send me a DM:

Your background, especially MSP or tech ops experience
Why you're interested
Your honest take on AI in the workplace. Don't tell us what you think we want to hear.

We're hiring soon. Move fast.

Questions. Ask away. We're real people.

Hey everyone — I'm an IT Infrastructure & Managed Services leader with over 14 years of experience (including 4 years managing enterprise-level infra teams) looking for a remote Associate Manager or Senior Systems/Infrastructure Engineer role residing here in Philippines.

What I bring:

- Leadership & Delivery: Led and managed cross-functional teams of service delivery professionals at Accenture, consistently meeting strict enterprise SLAs and overseeing incident/change control management end-to-end.

- Deep Infrastructure Expertise: Expert in Windows Server Administration, Active Directory & DNS, VMware administration, SCCM deployment, and vulnerability management/remediation.

- Cloud & Identity Mastery: Multi-certified in Microsoft Azure (AZ-900, AZ-104, AZ-305 Solutions Architect) alongside hands-on MS365 administration and Identity and Access Management (IAM).

- Global Offshore Experience: Extensively experienced working in an offshore capacity for global tech giants like Accenture and Trend Micro — zero adjustment period needed.

Tools I used: Service now, connectwise, IT Glue, Jira, Atllasian, Ninja RRM

Available for fully remote.

If your organization or MSP needs a highly skilled, certified leader who can optimize operations and handle advanced infrastructure escalations from day one, drop a comment or DM me. Happy to share my resume.
Thanks!

Toronto-based MSP hiring a technician to join our existing service desk. Full-time, permanent, fully remote. (Unfortunately, we cannot hire US based people due to the exchange rate)

What the job looks like

You're working in a multi-tenant environment, handling a mix of tickets, endpoint issues, access requests, and M365 administration across multiple client accounts every day. Proper ticketing, SLAs, and escalation paths. You know how to triage, resolve what you can, escalate what you can't, and leave clean notes either way.

Day to day

• First line triage and resolution
• User issues across Windows, M365, accounts, devices, and VPNs
• Working within defined SLAs and escalation paths
• Handing off clearly to senior techs when needed

What you need

• 2-3 years at an MSP, this is a hard requirement
• Comfortable with Windows and Microsoft 365 environments
• Experience with RMM and PSA tools
• Stable home office setup with reliable internet suitable for remote support and video calls
• Good written and verbal English, you'll be communicating with clients daily

Compensation

• Salary based on experience, discussed during the interview process
• 2 weeks vacation
• Fully remote, permanent role
• Eastern Time zone preferred

To apply

DM a public link to your resume.

** READ ** This is a full time role - 8am - 5pm EST. MSP experience is a must. We are not looking for someone for night shift or weekend. The role clearly states what the requirements are. If you meet this criteria send a link to your resume.

​

Hey everyone — I'm an L2 Helpdesk/Systems Engineer with 3+ years of MSP experience looking for a remote role.

What I bring:

- Cleared a 1,000+ ticket backlog in one month at my last MSP

- Daily hands-on with Microsoft 365 admin, Intune, SonicWall, NinjaRMM, Sophos, IT Glue, Ms Defender, Cove, Datto, Spanning, Auvik and many more.

- Experience leading a small L1 team and handling escalations end-to-end

- SOC 2 compliance work via Vanta

- Available during US business hours, fully remote

I work in an offshore capacity and have been doing so professionally for 3+ years — no adjustment period needed.

If your MSP needs a reliable L2 who can hit the ground running, drop a comment or DM me. Happy to share my resume.

Thanks!

Hi everyone, I’m currently looking for new opportunities in IT support or managed services.

I bring 19 years of IT experience, with 9+ years in MSP environments, handling Level 2 / Level 3 support for small to mid-sized businesses.

Core Skills & Experience:

• Microsoft 365 (Exchange Online, Entra ID, Intune, Conditional Access)

• Windows Server, Active Directory, DNS, DHCP, Group Policy

• Google Workspace administration

• Networking & Security (FortiGate, VPNs, firewalls, TCP/IP)

• Endpoint Security (Huntress, Defender, SentinelOne)

• Backup & DR (Datto, Acronis, Altaro Hyper- V, Shadow protect etc.)

• Remote support tools & ticketing systems (HaloPSA, RMM tools)

What I Do Best:

• Troubleshoot complex issues end-to-end (L1–L3)

• Support multiple clients in fast-paced MSP environments

Open to remote roles (US/AU/UK timezones)

Feel free to DM me or comment if you know of any opportunities

Email: allenrcapistrano@yahoo.com

REMOTE ONLY- I'm from the PH

Thank you!