Hiring: We're Hiring a Dispatcher (And No, We're Not Replacing You With a Bot)
Location: Remote, US-based
Hours: Monday to Friday, 8 AM to 5 PM Pacific, includes lunch
Type: Full-Time W2 w/ benefits
Reports to: Service Manager
I'm posting this on behalf of one of my clients. I work as their fractional COO and we're scaling their MSP operations. This is a real job with a real team.
We run a $3M MSP serving SMBs. Our dispatcher just left. We're hiring a replacement. We will not automate this job away. Customers talk to a real person here, not a bot.
What you do
You manage incoming requests in ConnectWise. You decide what's urgent. You assign work to the right tech. You keep our six technicians from drowning.
You balance workloads so nobody burns out. You talk to customers when problems hit. You manage on-site appointments. You juggle priorities when things shift. You catch typos and missing information before they blow up. You collaborate with technicians and leadership to find better ways to work.
The last dispatcher struggled with attention to detail and balancing work fairly. You won't have these problems.
Who you are
You pay attention. Details matter to you. You understand IT enough to triage smart. You communicate clearly in writing and conversation. You stay calm when multiple things happen at once.
You've worked 1-2 years in an MSP or similar ops role. If you don't have that background, you're just genuinely good at the stuff above.
You're curious about tech. You don't fear AI. You're not a zealot either. You want to see what works and what doesn't. You'll help us decide which tools actually help.
ConnectWise experience is a bonus. Customer service background is a bonus. Remote work experience is a bonus. Your character matters most.
Why you'd want this job
Your work directly impacts customer satisfaction and team morale. People see what you do and appreciate it. We invest in tools to support you, not replace you. We experiment with AI and automation to make your day easier, and you get a say in what we try. We're a $3M company growing the right way. You work real hours with a real lunch break. No on-call. You work remote from anywhere in the US.
Compensation
We pay based on your experience and qualifications. Service Leadership market data guides our offers. The median dispatcher salary is $53,750 according to SLI.
Who should not apply
Don't apply if you sweat small stuff but miss the big picture. Don't apply if you clock in and check out. Don't apply if you reject useful technology. Don't apply if you think automation equals job insecurity.
How to apply
Send me a DM:
Your background, especially MSP or tech ops experience
Why you're interested
Your honest take on AI in the workplace. Don't tell us what you think we want to hear.
We're hiring soon. Move fast.
Questions. Ask away. We're real people.