Open to Work – Senior IT Support / MSP (L2/L3)
Hi everyone, I’m currently looking for new opportunities in IT support or managed services.
I bring 19 years of IT experience, with 9+ years in MSP environments, handling Level 2 / Level 3 support for small to mid-sized businesses.
Core Skills & Experience:
• Microsoft 365 (Exchange Online, Entra ID, Intune, Conditional Access)
• Windows Server, Active Directory, DNS, DHCP, Group Policy
• Google Workspace administration
• Networking & Security (FortiGate, VPNs, firewalls, TCP/IP)
• Endpoint Security (Huntress, Defender, SentinelOne)
• Backup & DR (Datto, Acronis, Altaro Hyper- V, Shadow protect etc.)
• Remote support tools & ticketing systems (HaloPSA, RMM tools)
What I Do Best:
• Troubleshoot complex issues end-to-end (L1–L3)
• Support multiple clients in fast-paced MSP environments
Open to remote roles (US/AU/UK timezones)
Feel free to DM me or comment if you know of any opportunities
Email: allenrcapistrano@yahoo.com
REMOTE ONLY- I'm from the PH
Thank you!