[EST/CST] Remote IT Support | 6 Years in MSP Ops | ABM/Google Workspace/M365 | Windows/macOS | AI Assisted Automation | $25/hr
Hi r/mspjobs community,
My current contract/project is wrapping up, so I’m available from 1 July and looking for my next remote MSP or internal IT support role.
I’m an IT Support professional with 10+ years in IT and 5+ years supporting US-based MSPs and IT teams remotely, including handling 15+ daily tickets across roughly 600 Windows and macOS endpoints. Most of my recent work has been around L1/L2 support, Microsoft 365, Entra ID, Intune, Google Workspace, Okta, Windows, macOS, endpoint support, access issues, ticket flow, and day-to-day client support.
I’ve grown from frontline triage into deeper support work, and I’ve built a reputation for being dependable, calm under pressure, and easy for both clients and internal teams to work with.
I’m very comfortable doing tickets, triage, user issues, escalations, onboarding/offboarding, network printer/peripheral issues, endpoint troubleshooting, documentation, and keeping the queue moving.
Where I add extra value is that I don’t just close tickets and move on. I notice repeat issues, messy handoffs, weak documentation, unclear processes, and places where support can be streamlined.
Recent work has included:
- Microsoft 365, Entra ID, Intune, SharePoint, Teams, and Google Workspace support
- SharePoint permissions, external sharing, activity/reporting requests, and access cleanup
- Entra/AD hybrid cleanup and Entra Connect / AD sync troubleshooting, Intune setup support, endpoint management cleanup, and device admin work
- Ticket handling, time entries, closure notes, and PSA hygiene
- Backup/RMM monitoring checks, alert review, and escalation support
- Documentation, SOPs, KBAs, recovery/restore notes, ticket summaries, and AI-assisted workflow cleanup
Stack I’ve worked with:
- M365, Entra ID, Intune, Google Workspace, Okta, Active Directory
- Datto RMM, NinjaOne, Halo, Autotask, Syncro, Zoho Desk, ConnectWise Automate
- SentinelOne, Bitdefender, Huntress, Proofpoint, Acronis, ThreatLocker, Datto EDR
- ScreenConnect, AnyDesk, Splashtop, Hudu, IT Glue
- Addigy and Mosyle for macOS/iOS support
- TCP/IP, DNS, DHCP, Ubiquiti, WiFi troubleshooting
- PowerShell, Bash, Rewst, Copilot, AI-assisted workflow/documentation
A little about me:
- Strong client communication and white-glove support mindset
- Calm troubleshooting with good escalation judgment
- Comfortable in high-volume MSP/support environments
- Strong documentation, SOP, and KBA habits
- Able to support daily operations while helping improve the process behind them
- Experience in healthcare, fintech, legal, and other compliance-sensitive environments
- I’m fully 1099-ready with W-8BEN on file, and a US bank account to fit right into your existing payroll system
What I’m looking for:
- Remote MSP or internal IT support work
- L1/L2 support, service desk, endpoint support, SupportOps, or junior sysadmin-style work
- Long-term preferred, but open to overflow support, project help, documentation cleanup, and migration support
- EST/CST-friendly, including off-hours if needed
- Rate: $25/hr
If there may be a fit, feel free to DM me. Happy to share my resume or LinkedIn privately.