[Hiring] MSP Technician | Full-Time Remote | Eastern Time [L1/L2]
Toronto-based MSP hiring a technician to join our existing service desk. Full-time, permanent, fully remote. (Unfortunately, we cannot hire US based people due to the exchange rate)
What the job looks like
You're working in a multi-tenant environment, handling a mix of tickets, endpoint issues, access requests, and M365 administration across multiple client accounts every day. Proper ticketing, SLAs, and escalation paths. You know how to triage, resolve what you can, escalate what you can't, and leave clean notes either way.
Day to day
- First line triage and resolution
- User issues across Windows, M365, accounts, devices, and VPNs
- Working within defined SLAs and escalation paths
- Handing off clearly to senior techs when needed
What you need
- 2-3 years at an MSP, this is a hard requirement
- Comfortable with Windows and Microsoft 365 environments
- Experience with RMM and PSA tools
- Stable home office setup with reliable internet suitable for remote support and video calls
- Good written and verbal English, you'll be communicating with clients daily
Compensation
- Salary based on experience, discussed during the interview process
- 2 weeks vacation
- Fully remote, permanent role
- Eastern Time zone preferred
To apply
DM a public link to your resume.
** READ ** This is a full time role - 8am - 5pm EST. MSP experience is a must. We are not looking for someone for night shift or weekend. The role clearly states what the requirements are. If you meet this criteria send a link to your resume.