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u/whyiamsoweird

r/ITCareerQuestions r/helpdesk r/mspjobs
▲ 8 r/helpdesk

Looking for L1 Helpdesk or Desktop Support role in the GTA — recent grad, Security+, four GitHub-documented labs

Hey everyone, putting this out there in case any hiring managers, MSPs, or IT teams are looking for entry level support.

Background:

Durham College Advanced Diploma in Computer Programming and Analysis, graduated March 2025. CompTIA Security+ (SY0-701). One year of high-volume customer-facing support. No production IT experience yet, being upfront about that.

Four home labs, all documented with screenshots and resolution steps on GitHub:

Active Directory (Windows Server 2022, DNS, DHCP, GPO, VirtualBox), Microsoft Entra ID (M365, MFA, IAM, Security Groups), ServiceNow ITSM (full incident ticket lifecycles, SLA targets, knowledge base articles), TryHackMe SOC Level 1 (Splunk log analysis and alert triage, Wireshark network traffic analysis).

Day one ready for: L1 ticket triage and escalation, AD account and GPO administration, M365 onboarding and offboarding, Windows 10/11 troubleshooting, ServiceNow incident management, basic networking (TCP/IP, DNS, DHCP, VPN).

Honest gaps: No Intune, ConnectWise, Ninja RMM, or macOS hands-on. Ready to ramp fast on any of those.

Applied to 100+ roles over the past few months with no callbacks yet. Posted in r/ITCareerQuestions and got useful feedback — restructured the resume to put education and certs first with labs clearly labeled as home labs rather than experience. Sharing in case anyone here has leads or advice.

Available immediately. GTA based, open to on-site, hybrid, or remote.

GitHub: github.com/Arsh-Singh23

reddit.com
u/whyiamsoweird — 9 days ago
▲ 3 r/mspjobs

For Hire: IT Support Technician L1 | GTA, Ontario | On-site or Hybrid

Hey everyone, recent IT grad looking to break into MSP support.

What I bring:

CompTIA Security+ certified, Durham College Advanced Diploma in Computer Programming and Analysis (March 2025), and four documented home labs covering Active Directory, Microsoft Entra ID and M365, ServiceNow ITSM, and TryHackMe SOC Level 1. All labs are on GitHub with screenshots and resolution steps so you can verify the work directly.

Day one ready for: L1 ticket triage and escalation, AD user and GPO administration, M365 onboarding and offboarding, Windows 10/11 troubleshooting, ServiceNow incident lifecycle management, basic networking troubleshooting (TCP/IP, DNS, DHCP, VPN).

Honest about: No production MSP experience yet. No Intune, ConnectWise, or Ninja RMM hands-on. Ready to ramp fast.

Why MSP specifically: Following the advice that MSP beats internal IT for building breadth early in a career. Looking for an L1 seat where I can get real multi-client experience and grow.

Available immediately. Open to GTA on-site, hybrid, or remote.

GitHub: github.com/Arsh-Singh23

reddit.com
u/whyiamsoweird — 9 days ago
▲ 8 r/mspjobs+1 crossposts

[Resume Review + Strategy Check] L1/L2 Helpdesk applicant, Based in Canada, 100+ apps, zero callbacks , what am I missing?

Hey everyone, looking for honest feedback on my resume and job search strategy. I have been applying for about 5 months to L1/L2 helpdesk, service desk, and MSP roles in the GTA with no callbacks so far. Posting anonymously but happy to answer questions.

Background

Durham College graduate, 3-year Advanced Diploma in Computer Programming and Analysis (March 2025), CompTIA Security+ (SY0-701), TryHackMe SOC Level 1, and 2+ year of customer-facing job. No production IT experience yet.

Four home labs documented on GitHub with screenshots and resolution steps: Active Directory (Windows Server 2022, DNS, DHCP, GPO), Microsoft Entra ID (M365, MFA, IAM), ServiceNow ITSM (full ticket lifecycles, knowledge base articles), and TryHackMe SOC Level 1 (Splunk, Wireshark). Each lab was roughly one month of focused work.

Strategy so far

Applying primarily to L1/L2 helpdesk, MSP, and service desk roles in the GTA, tailoring each resume to the specific JD with different lab ordering and skills emphasis. GitHub links on every resume so work is verifiable. Also applying to some security-adjacent roles as upside volume bets. Some recruiter outreach via email for roles with named hiring contacts. No production environment experience is my biggest honest gap.

What I am worried about

  1. Security+ flight risk perception. I came across Reddit comments saying Security+ on a helpdesk resume signals "I am leaving the moment I get a security role," making employers hesitant to onboard you. I have been adding a loyalty signal to the summary to counter this. Is that enough, or should I drop Security+ from helpdesk-targeted resumes entirely?
  2. Lab duration. Each lab was about one month. I list them as single-month date stamps rather than ongoing to stay honest. Does that read as weak?
  3. Certs stack. Currently have Security+ and ServiceNow ITSM. ITIL Foundation keeps appearing as a required cert. Is that the next one to chase, or is CompTIA A+ or Network+ better for pure helpdesk credibility?
  4. Volume vs targeting. Better to blast a base resume to 200+ roles or tailor each one? Currently doing a mix.

https://imgur.com/a/ZTMveEJ

Happy to hear anything including harsh feedback. Thanks.

u/whyiamsoweird — 9 days ago
▲ 50 r/ITCareerQuestions

70+ applications, 4 months, zero callbacks — entry level IT in Toronto. What am I missing?

I've been applying for L1 helpdesk and IT support roles in the GTA since January and haven't gotten a single callback. Looking for honest feedback from people who've been through this.

Background: Durham College grad (Advanced Diploma, Computer Programming and Analysis, March 2025), CompTIA Security+, ServiceNow . I built four GitHub-documented home labs covering Active Directory, Windows Server 2022, Microsoft Entra ID/M365, and ServiceNow — all publicly verifiable at github.com/Arsh-Singh23. Currently working at Tim Hortons which I've reframed as customer-facing support with metrics.

I've been tailoring resumes to each JD, running ATS checks, and doing direct outreach to hiring managers and recruiters on top of portal applications. I've connected with a couple of staffing agencies (TEKsystems, Robert Half, MSP Hire) but nothing has converted yet.

Honest questions:

  • Are labs genuinely not landing with hiring managers in this market?
  • Is Security+ hurting me somehow (overqualified perception for pure L1)?
  • Is Toronto just brutal right now or is something wrong with my approach?
  • Anyone willing to review the resume directly?

Not looking for reassurance — looking for what's actually broken.

reddit.com
u/whyiamsoweird — 1 month ago