u/Kaleemmaher

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Hey everyone — I'm an L2 Helpdesk/Systems Engineer with 3+ years of MSP experience looking for a remote role.

What I bring:

- Cleared a 1,000+ ticket backlog in one month at my last MSP

- Daily hands-on with Microsoft 365 admin, Intune, SonicWall, NinjaRMM, Sophos, IT Glue, Ms Defender, Cove, Datto, Spanning, Auvik and many more.

- Experience leading a small L1 team and handling escalations end-to-end

- SOC 2 compliance work via Vanta

- Available during US business hours, fully remote

I work in an offshore capacity and have been doing so professionally for 3+ years — no adjustment period needed.

If your MSP needs a reliable L2 who can hit the ground running, drop a comment or DM me. Happy to share my resume.

Thanks!