How do you get business users to validate and actually use Reports?
Hi everyone,
I’m a BI developer from the Netherlands, so apologies for the ai generated post. I used AI to help me phrase this post more clearly.
I’m curious how other BI teams deal with report adoption and business validation.
A recent example is a supply chain KPI dashboard. The business requested it, we worked together to define the KPIs, agreed on the business definitions and thresholds, and built the dashboard.
The difficult part starts afterwards. The business users who are supposed to validate the dashboard often don’t have the time or motivation to help, so validation can take weeks or even months. Without their sign-off, it’s difficult to roll the dashboard out with confidence.
What I find frustrating is that during this period, many of those same users continue sending around the same Excel reports every week or even start building their own AI-powered dashboards and analyses. It sometimes feels like we’re building an official solution that never really gets adopted.
Is this something others experience as well?
How do you get business users engaged in validation?
How do you encourage people to use the official BI reports instead of Excel?
Have you found effective ways to increase trust and adoption?
I’d really like to hear how other organizations handle this.