Disappointing Customer Service
I wanted to book a round trip from Texas to Michigan to escape the summer heat. I found a perfect non stop round trip flight on aa.com and right before I booked it i remembered that if I booked it on Chase travel I could earn even more points. I head over to the travel portal plug in the flight details select the outbound flight and then I don't see the option to pick the proper returning flight. When I do a one way search for the return trip the flight I need shows up. I could book the flights individually but that was going to cost about $500 more than just booking the round trip through aa.com. So I call up Chase's customer service line and ask if they can book the exact two flights I need in a round trip. The representative was polite but said they absolutely can not help me do this. Seem like a pretty easy ask for an $800/year travel credit card.