Self installation and xFi extender lost/stolen
Hi,
I signed up for Xfinity internet last week and chose to pick up the kit myself at any Xfinity store. However, later that day I got a text message saying that a package containing my kit was arriving soon.
I wasn’t at home and it was apparently delivered to my address. However, upon checking the delivery proof, it only shows a picture of someone’s trunk with the package in it.
Of course the package was not left on my front door or anywhere else.
I talked to a representative after to figure what to do and asked me to visit a store to get both devices then. I did and they gave me a modem/router but tried to charge me over 100 dollars for the xFi extender. I didn’t understand why but I declined.
The representative at the store then suggested me to check with customer service to solve this issue but now it’s been a bit of back and forth without any resolution.
What should I do to sort this out?
Thanks in advance.
TLDR; internet self installation kit including an extender never arrived home and later I was able to get my router at the store, but not the extender unless I had paid extra.