r/Comcast_Xfinity

Time for the yearly post to see if Comcast is actually going to do FDX or MidSplit in the city itself?

I see a lot of suburbs got it where MetroNet installed, and they did mid-split a block over from me where AT&T rolled out Fiber... but after they did that, they did nothing.

A vast majority of the city is still stuck on the old 750MHz/42MHz return plant, and it's quite annoying seeing these speeds available literally four houses down, but served by a different node (and upgraded 3yrs ago).

I get a setback when the hurricanes in FL hit and they needed equipment there - but they have done nothing since then here, and considering they've had time to get more amps/nodes - there's no excuse for them letting the plant just basically rot here in a 1998 configuration.

My dad told me he got the 1gb for 50 dollars a month and 5 year guaranteed price. I was excited because I have been waiting for a good deal to get internet service so I call the customer service number and they refuse to give me the same deal. He lives across the street from me. Since customer service says they can't give me the same deal is it possible the deal will be available in the future? I can wait.

I don't think it's fair that he is paying 50 a month for a gb yet I would be paying 45 for 300mb. That's like going to burger king and my burger is 3 dollars yet my friend has to pay 2 dollars.

Howdy, I was wondering (assuming there’s no hiccups), how long would it be until we would see FDX upgrades/launch since we just got mid-split services a couple of weeks ago?

I’m wondering if there’s any information Comcast could provide that might be found on a timeline in cases like this.

Been with Comcast since 1989. Have had price increases over the years and also been given discounts for being a loyal customer.

My bill for October just increased by $53 to $270 for internet and TV.

First, WHY? Second, is there anything that can be done to bring this back down or do I need to look for alternative providers?

HELP please

I recently moved into a new apartment and opened my own Xfinity Internet account. The previous resident apparently has an outstanding balance, and somehow Xfinity keeps associating their debt with my account/address and repeatedly deactivating my Internet.

I have contacted customer service multiple times. The first few times, they gave me a temporary fix that lasted about one day, and then the exact same problem happened again.

At this point, I went to an Xfinity store in person. They opened a ticket, and I provided all the documents they requested, including my lease agreement proving that I am the new resident. I was told the issue would be handled, but I still haven't received a response or a permanent solution.

What makes this even worse is that Xfinity also tried to charge me for an Xfinity Mobile line that I never requested, authorized, or used.
So to be clear: I am being punished for a debt that belongs to someone else, my Internet service keeps getting shut off, and Xfinity is trying to charge me for a mobile service I never asked for.

I've already contacted customer service multiple times and visited a physical store with proof that I am the new resident. Apparently that's still not enough.
I have now filed a formal FCC complaint and am also filing a complaint with the Washington Attorney General's Consumer Protection Division

Since I know you are real people and not bots, I would be forever grateful if you could help me. Like many who post here, we have lots of outages. But that's not even my biggest problem. It's my bill. It's increased to $208.03 from $150.79. I have basic cable! No sports, no news. Nada. Even the company knows it, since they sent me a push email a couple of weeks ago. It's insane. The company just tries to sell me more stuff, which I don't want. I would really like to speak to a person and get some joy. Do I have to leave and go elsewhere to get a better deal? LMK and help! Thanks so much in advance.

I've used now wifi passes as my main source of internet for awhile because it's inexpensive and I don't have many devices to connect and it worked great for awhile. I've started having issues the past couple months or so but it still worked well enough. Then this past week I've not been able to use it at all except for a few times I've been able to get a connection but it drops after a couple minutes and I usually can't get on at all. Customer service was no help. After making me do troubleshooting steps that I had already done they told me there were hotspot issues in my area that would be fixed but never were. If this can't be fixed I think I should get a refund at least partially and I'll figure something else out for home internet.

I am having a two-part issue with my TiVo CableCARD profile. The card is currently paired successfully showing Val: V and Auth: S, but I am missing access to FS2:

Channel 779 is completely missing from the TiVo's channel lineup, and it gives me no information at all.

Both Channel 779 and Channel 1209 (FS2) are giving me unauthorized errors on my TiVo, but the stream works perfectly on my computer.

Please verify that the legacy CableCARD billing codes on my account correctly include the FS2 entitlement package, and please force an advanced validation/channel-map refresh signal to my Host ID to restore the missing channel mapping.

Literally the most annoying thing on a Sunday is trying to watch football and having the screen keep freezing. It only happens during games, no other time. I know first world problems but I pay (a lot ) for this crappy service.

Xfinity is not available at my new address and the Xfinity app/website only wants to redirect me to spectrum, it won’t let me cancel. I previously had a great experience when I used this subreddit to help with plan pricing, so I thought posting here might save me from dealing with calling, waiting in queue and retention attempts etc.

I used to open the guide and go left onto channel and I could record by choosing a set number of hours. With CBS always running over on Sunday I tried this again and it's not available. Any ideas

Walked into two nearby Xfinity stores today to order the new iPhone 18 Pro and ask questions about the line upgrade to take advantage of the promo.

Both stores would not assist me unless I reset my password on the spot. I've never been asked this in all the years of being a customer. It's such a pain and unexpected, decided I'd order online and do my due diligence about the upgrade to an existing line.

The website treated the phone purchase and line upgrade as two separate transactions but the discount isn't appearing in the cart of the phone purchase.

What am I missing or not seeing? I'd also like to trade in that line's existing phone.

I tried to setup my new BYOD Xfinity Mobile line, but I was given the wrong instructions and now I can't port the old number over. When I completed the order, I was sent an email with the instructions, "Open Settings" and "Tap Set up cellular". When set-up was complete, unfortunately the process created a new number for the new line. I brought this up to Xfinity customer service. They sent me this article and asked for the account number and port out pin from my previous carrier, which I gave (I received a message from my previous carrier US Mobile saying that the number transfer had been completed last night). I followed the instructions under "New line with BYOD phone" for an Apple product, but I am getting an error message when I try to transfer the number that says, "Sorry we are having trouble. The phone number entered is not eligible to be ported to Xfinity Mobile. Please try another phone number." I tried inputing different "Current mobile carriers" including Verizon Wireless, Verizon Prepaid, and even Other/don't know. I get the same error message each time.

I am not sure what else to do. If I can't keep my phone number, I will just have to cancel the plan.

I got back from vacation last night to no internet. I have a COAM Coda56 modem which is not aquiring a signal, the power light stays solid green and the downstream light stays solid white. I tried plugging it in directly to my drop, before the groundblock and MOCA filter and still no signal.

I went to my local Xfinity store today to pick up a rental gateway and was given an XB7. I plugged it in, after the ground block and MOCA filter, and it has been flashing amber for over an hour. I reported a failed activation in the Xfinity app and the Xfinity Assistant told me a tech is not able to get here until Thursday.

While I was away my local power company was replacing poles and this might be the cause of my issue. I got a notification from Xfinity on Thursday October 1st that my conenction went offline, if I am not able to get a resolution sooner than this upcoming Thursday October 8th my home will have been without internet for a week.