I just found out my parents have been paying $361.24 per month for Xfinity. Can anyone suggest alternatives that provide a cable TV-like experience that won't confuse and frustrate a couple of seniors? I was thinking of dropping their TV package completely and going to Roku + Sling or something similar?
I’ve literally spent hours of my life on hold trying to get rid of a scammy bill. The overage fee I received is complete b s. When I questioned what devices contributed to the tenfold increase in data usage (that occurred during a month I was out of town for 2 weeks), they reported devices we don’t even own. It’s all made up. My monthly rate also went up by $55 without any notification. Completely illegal. My bill just went to collections. Buyers be warned!!!! This company sucks and their customer service is mostly robots that don’t work!!!
cannot believe they get away with this!!!!
I've been having ongoing issues with my upload speed since March. It drops below 1 Mbps at random times and stays that way sometimes for hours. Download speeds are fine (other than some outages recently that have already been addressed with Xfinity).
When it started happening more frequently, I called Xfinity and they sent a tech out on May 7th. The guy changed something in the box attached to my home and replaced a splitter in the house. At the time of his visit everything looked good on his end and the upload speed was fine. This was around 4:30 pm.
I called back the following week when the upload speed was terrible once again, and scheduled a tech call for the following morning since that's typically when the issue happens. Unfortunately it wasn't happening when the guy came out around 10:30 am. He removed the splitter the other guy installed, though, claiming I didn't need it since I only have internet.
I'm still having issues with my upload speed, and to add insult to injury, I've been charged $100 for the second tech call.
How do I get a maintenance ticket opened to look into this further?
Things to note:
I hope someone can help before I'm forced to cancel service and find internet service elsewhere.
Thanks!
We had a mild thunderstorm last night and lost our internet. Modem has a steady blue light, which is usually steady white - it's not blinking at all and I can't find anything online about how to resolve this. The Chatbot keeps telling me that there are no outages and that someone is going to have to come out and fix it, but they can't come until next Tuesday. I've tried unplugging it and plugging it back in many times. Any suggestions on what the problem is and if we can fix it ourselves before Tuesday?
Tuesday night around 9pm my internet went completely down despite not having any outages in the area. The weird part is it didn’t go down until we were done streaming tv and going to bed. It didn’t come back online until 3pm the next day but at only 10% of my 1gig plan. When we got home we hooked up our old arris surfboard SVG2482AC and it hooked up no problem but only 50% speed. I took my XB10 over to swap it out, got a new one and tried to hook it up. When trying to activate it the light would flash white but as soon as I tried to activate the signal it would start flashing yellow and go offline. I spent 2 hours on support for them to tell me they can’t do anything but send a technician 9 days from now. Why would our old gateway work at half speed but the one directly from xfinity doesn’t even stay online?
For MONTHS, I’ve been getting an extra $55 taken out of my account from xfinity. It doesn’t show up on my xfinity statements or anything, and customer service was useless the past few times I’ve tried. Any ideas of what this extra bill is or how I can get rid of it?
Hello,
My two year promotion period ended and I’m looking for a new promotion plan for an internet only plan.
Thanks!
I had received an email stating that network upgrades in my area starting on Monday and they did but the email also stated that it would take a day. It is now day 4 without internet and even when it’s on it is trash. $14 in credits does not cover this and I would appreciate a tech looking into it. Thanks so much!
I’m a new customer and just signed up for home internet service. It’s advertised as $40/month with no increase for 5 years. And it was based on a $10 discount for direct debit billing.
They just sent me something to sign. It spells out the plan as $80/month, with $10 discount for direct debit, and $30/month discount only for 12 month.
So in other words it’s $40/month for only one year and then $70/month after that.
Please explain how this is correct? How can I insure that my bill doesn’t increase to $70 in month 13?
Switched service from T-Mobile to Xfinity a week or so ago and for the first several days the internet speed tests consistently showed 1,XXXMbps download speeds and 1XX Mbps upload.
Now I'm only seeing 4XX Mbps down and 1XX Mbps up. Have rebooted the gateway and my router (TP-Link BE3600) and the issue continues. I have the Xfinity gateway in bridge mode but the speeds were fine when originally set up in this configuration.
Checked and rebooted desktop issue still present. NIC settings within device manager are also good as well.
System specs:
MSI Codex Series R2 B14NUC7-095US
Windows 11 Home 25H2 26200.8457
i7 14700F
MSI Pro B760 VC Wifi II (AMI BIOS 7D98vBI 2026-04-10)
RTX 5060ti OC
32GB DDR5 5600mhz
2TB MSI M482 nVME (C:)
Neo Forza NFS011SA31T-60 SCSI Disk Device 1TB (E:)
Kingspec SATA 4TB SSD (I:)
4TB SPCC SSD 4TB (D:)
4TB Crucial CT4000P3PSSD8 nVME (F:)
Seagate Backup+ Drive (G:)
650w Gold PSU
Basically as the title says, I was reaching out to support for an unrelated issue when the agent asked me for my IMEI number. I thought this was odd, as the issue was with my modem, not my phone (which doesn't even use Xfinity's service). If I didn't know any better, I might have followed their instructions and likely ended up with an xfinity mobile number... I don't understand how this is acceptable.
I don’t normally post reviews, but Xfinity’s skyrocketing prices and terrible customer service have pushed me over the edge.
Right now, I am being charged a ridiculous $95 a month just for internet, and the service isn't even that great. My bill suddenly jumped from $50 to $95 because a promotional rate ended. I am so tired of having to go through this exhausting "song and dance" every single year just to keep my bill reasonable.
As a retired senior living on a fixed Social Security income, I simply cannot afford to be price-gouged like this—especially in today's economy. My income doesn't keep up with these sudden, massive price hikes.
To make matters worse, customer service is absolutely useless. You get stuck dealing with overseas call centers and agents who don't have the authority to actually help you, and it is impossible to reach a U.S.-based representative. I've wasted hours on the phone for nothing.
After 13 years of loyalty, you would think Xfinity could figure out a way to bring my bill back down to the $50 ballpark. If they can't, I am absolutely ready to disconnect my service for good. Shame on you, Xfinity.
Hello, I just noticed after Xfinity completed work in my area, that I am now able to upgrade my plan online to a new 2Gb/300Mb offering. I would like to do this but I am concerned I may lose out on some benefits that are attached to my current plan. Can you confirm I will not lose those benefits?
Place Sacramento if that matters. Had 100mbps connection. Last month changed it to 300mbps. Need to send that upgrade signal? Thanks..
I have a TiVo Roamio with a CableCARD. When I try to tune to any channel, it says "Channel not available. Contact your cable provider for more information." This has happened before, and I used to be able to reactivate the card from your https://cablecardactivation.xsp.comcast.net/cablecardaccountlogin website, but that's no longer working. Can someone there send the init signal to pair my CableCARD?
Thanks!
I’m an existing customer currently out of contract, and I am looking for a representative to help me restructure my account.
My online account portal errors out whenever I try to select a new 5 year promotion or view current Price Guarantee bundles. This seems to be because my account is currently sitting on older, grandfathered package codes that the automated system can't process on its own.
A phone representative was kind enough to apply a temporary 12-month loyalty credit to my account today, which I appreciate. However, it doesn’t resolve the underlying issue: my account is still being billed individual line items for legacy features (like separate xFi Complete data fees and X1 DVR fees) that are baked straight into the base price of your modern tiers.
I’ve been actively looking at AT&T's 5 Gig fiber internet package, and frankly, moving to a modern fiber structure makes a lot more financial sense than staying on a grandfathered Xfinity cable bundle with separate add-on fees. Before I make the decision to schedule an installation and schedule my cancellation here, I wanted to see if a rep could structurally clean up this bill to match your current packaging.
My Current Setup:
What I’m Looking to Do: I would prefer to stay with Xfinity if we can cleanly migrate my services to the modern equivalent tiers (TV Premium and Gigabit x2). This needs to permanently remove those individual legacy fee codes by moving to your current standard where the gateway, unlimited data, and Cloud DVR are included in the core tier costs at $0/mo. I’d also like to keep my Max and Latino add-ons, and see what competitive promos or 5 year price locks can be applied to that new, corrected baseline to make staying competitive with fiber.
Thank you.
"Unlimited international data, talk, and text included.
Enjoy coverage for 215+ destinations at no extra cost with our latest plans."
If I interpret that as I can go to Europe and my US number will roam for data and call without any additional fee. But somewhere I saw that you need a separate travel pass for above?
I am trying to get support to figure out why the internet for my street has been going in and out all week. We had a prolonged outage on Monday, a short one on Tuesday, and now a prolonged one today. Since the network upgrades, the service has been spotty to say the least. My wife works from home, and this is also my only primary week to work from home all year, and it has been frustrating. We are now using a Verizon hotspot to get our work done. Please advise what is causing all these issues when historically we have had pretty rock-solid service.
Hello,
I've been experiencing an outage since last night at 5:45pm on the 19th. The time of getting my service up and running has continually been pushed forward. First it was 8:50pm, then 4:00 am on the 20th, and now 3:00pm on the 20th.
I work remotely and have been unable to attend meetings crucial to my position. I need to know if there is someone who can tell me when this is going to be resolved.
Is the outage only affecting me? I feel that as of late there have been many service interruptions or slow downs to my service. When I sign in online I am told that I cannot be connected to an agent because of the outage.
Thanks for the help.
