r/Comcast_Xfinity

My mother uses Xfinity VOIP telephone service. When I call her from my home phone number, her Xfinity service displays my caller ID number and name properly, but when I call her from my mobile phone or google voice number, since my caller ID info is not transmitted, her caller ID display does not show my name, and she is confused about who is calling. I thought that Comcast/Xfinity would provide a way to add contact names and phone numbers to her account settings so that her caller ID would show her that I am calling, but I searched today for such a setting, but I could not find anything. Is there any way to do such a thing with Xfinity VOIP service? My bargain Ooma VOIP service provides such a feature.

Thank You

How can i manage my router without the Xfinity app?

I have reached out to support several times as they moved me to the 1Gig plan which advertises symmetrical 1000mbps upload and download speeds, however they seem to have put me on a plan that is actually 100mbps upload, when I was previously on a 300mbps upload plan.

Not only did the support agent confirm that they were moving me to a plan with 1000mbps symmetrical speeds, but this is also visible on their website for my address and also in my account upgrade offers page (for both the new and my current 1Gig plan offers at my address).

Every time I contact support about this mistake they tell me something different and disconnect me. The most recent agent said to go switch to the XB10 router at the Xfinity store and that they opened an internal ticket. However, I feel that the previous agent put me on the wrong plan and lied about the symmetrical speeds since on the my plan page, I see 100mbps upload instead of the 1000mbps that shows elsewhere (like my offers page “current plan”).

I am so sick of talking to xfinity and hoping support here can get this sorted. I would at least like to get the 300mbps upload speed back if symmetrical is unavailable.

We have a Comcast line dangling feet above the backyard where our kids play. We called and submitted a ticket, after a month we called for an update and the agent told us "the other agents lied, we don't remove down Comcast lines". We just want this line removed so my nephews can enjoy their yard again. We've been dealing with this safety hazard for weeks and have no where else to turn. Hopefully reddit will pull through.

I live in Greenfield, MA and ever since Xfinity did some "system upgrades" in our area, there has been numerous outages these last few months. This has been very disruptive to my internet business and I'm more and more feeling I can't rely or trust my connection which is definitely problematic. Any information on what's going on and what can be done about it would be appreciated.

Hello...I am trying to un-cancel my service and every time I try to call I get disconnected by the bot because I don't know my security code, which I am 99% sure I never set up. When the bot tells me they are transferring me the hang up on me. And when I click the chat with us button on the contact page, nothing happens. Please help!

I got an email saying your website had a new look, so I checked it out. It said my internet speed was 1200Mbps. I am not gettiing that speed so I checked my bill which said I had Blast internet, which is 800Mpbs, which is what I am getting. So I chatted with Xfinity and was told both that I have "download speeds up to 800 Mbps" and that "your account is provisioned for up to 1.2 Gig Internet service." What is the truth, and why am I being told 2 different speeds?

Hello,

my bill lists an unexpected charge of $100. However, no technician come to my home and there was no installation performed.

how good is xfinity cell service compared to the major carriers? i travel a lot around the usa.

Account Holder Here.

Wow. I don’t know what else to say.

So earlier this year, my wife noticed a massive dip in internet speeds following a routine service in the area that included a heads up that our internet would be out. After dealing with it for months, we finally called a tech in. Turns out according to him after lots of testing during the service they didn’t properly reallocate or redistribute, so our speeds went to basically nothing. He provided a new modem - nothing. New cables - nothing. To test he ran a cable directly into the NID under our back door and into the modem. He then left because he had another call but assured they were working on reallocating and it should fix. Then he would come back to remove the cable and replug in our outdoor cable into the house entry. That was months ago.

After repeated attempts to get someone to get this cord out over several months we have just been living with this cord going from the NID directly into the modem under the back door.

Last night we had another service interruption. After a couple hours got the text it was all done and service to the area was restored. Still no internet at my house.

Got someone to make an appointment for today between 8 AM to 12 PM. No one came. Wife called back. Spent hours on the phone. Now we have an appointment for a week later after we were told ‘no one was home’ when we were waiting by the door and looking out the windows nonstop.

So now we have no internet through no fault of our own. Our appointment was just not done and it was lied about so now it’s on us for ‘not being home’. My wife was screaming on the phone for hours because everyone just kept saying ‘they can’t get anyone out especially when you weren’t home for the appointment time’. The makeup appointment is a week away and working remote I can’t do so I’m facing not working for a week because someone lied about us not being home. We still have a cord going from my office under the back door directly to the NID outside that still isn’t gone after months, and now the HOA is also threatening us about it because it impedes grass cutting.

I just want someone to fix the internet issue that was caused by this service interruption (nothing we did) and fix the cord (which wasn’t us either). And it’s taking all of our sanity just to try getting that to work.

I am attempting to move my land line number with Voiply who said Comcast was delaying the approval of releasing my number. I called Xfinity yesterday and was bounced around between agents for over 2 1/2 hours. They told me I had to switch plans to a higher tier for them to release the line. I did so because I need my number. After another hour with their porting specialist, they told me it was approved. I heard from Voiply this morning that Comcast had rejected the move. These guys are criminals! what is my recourse?

I need internet urgently and i just moved into a new place after being homeless. I’m low income, receive the federal Pell grant but I keep being denied!!!

It’s really frustrating because i submitted what i have showing full proof of having the Pell grant and my award letter from my college (it is a screen shot & I didn’t print it when it was accessible).

However the image fully shows name, date, institution etc. I’ve called countless people, my aid office can’t send out another letter because it’s an automated system notification. This is all really frustrating and I need internet to start my upcoming online semester!!!

Has anyone dealt with this please help

Hello, I’m looking for some help. I’ve been an Xfinity customer for many years, and next month my current internet promotion is ending.
I would like to maintain my current offer, pricing, and service. Otherwise, I may have to switch to another provider offering a better introductory deal.
I currently have Xfinity internet and two mobile lines, and I’m actually planning to add a third mobile line. However, I’ve called customer service twice, and both times I was told that there are no options available to either maintain my current rate or receive a better offer.
Is this really how existing, long-term customers are being treated? I’m hoping someone from the appropriate customer retention or supervisory team can contact me to see if we can work out a similar promotional rate for another year.
Please DM me if you can assist, and I’ll provide my account details privately.
Thank you.

I spoke with an agent the other day who constantly pushed mobile services even though I asked them repeatedly to stop. I recently changed mobile carriers and didn’t want to do it again. Still pushed. Then she told me my new price was going to be $90 a month for internet service. Lied. It’s $110 up from $70. She then told me someone would call me to discuss my plan. No one called. I hate dealing with this company. Everyone is encouraged to shove products repeatedly onto the customer even after you tell them NO. It’s like you are trying to get rid of customers instead of retain them. Can an agent on here actually tell me the truth? A live person. No AI. Just tried to speak with one on the Xfinity app and it crashed. Can you also leave the mobile service alone during the conversation? I don’t need to keep saying no to something repeatedly. P

Our internet was out and we called for tech support. The representative made us agree to changes to our service in order to restore our internet service.

We agreed to the changes only because we needed our internet back.

Then we found out our services had been changed, we lost access to all prior channels, our bill went way up, etc.

Now Xfinity says they won’t restore my “grandfathered” plan.

Listen to the call, Xfinity! You need to restore our plan and fire that representative!

Hello,

I've had equipment charges on my account continue after it was removed previously. I wasn't checking on it very well since I have autopay enabled. Hoping for some assistance on getting this removed.

Large storm came through last night. All services are out since about 12 am. We are a single customer on this line so there is no network monitoring. opened ticket in phone app. Asked be be escalated to advanced network support and was essentially told to pound sand. This is what 20 year customers expect anymore. I doubt this issue is my equipment. We have been fighting outages constantly for years and each and every time it is network or hardware problem with Xfinity. Sadly I used to have a supervisors phone number that no longer works and was about the only way to get any thing fixed. Tech scheduled for tomorrow but I doubt that tech will be able to fix anything. rebooted modem all that nonsense. Flashing white light. The inability to talk to knowledgeable people directly is a problem. Please escalate

We were considering changing our Xfinity plan a couple months ago, and when I was reviewing the statements, I noticed some bogus charges that I didn’t understand. On top of that, they had been charging us for four cable boxes when in fact, our house only has three. We set up this plan in 2017 so I’m guessing we’ve been being charged for a fourth mystery cable box for the past nine years. Trying to contact someone about this and get direct help is impossible. Agents online and by phone(and I tried to address this with several) say that they are fixing it, but then only removed the box from our current billing . They say that I will receive a follow up email regarding a credit to our account for the false billing and we never do. Agents I have spoken with are in another country there’s definitely language barriers. While trying to address the problem, they’re trying to sell me on another product.. I would say all around in terms of dealing with real issues. Xfinity gets my thumbs down. The individuals I’ve dealt with have all been friendly, however the issues were not addressed.

The channel is saying their contract with the owner of the channel has ended.

Turned my tv on and my Favorites list is empty. Just gone, out of nowhere. It was there a couple hours ago, now empty. Anyone else? I restarted my box twice but no dice. Is there a fix for this?