r/Comcast_Xfinity

My Xfinity plan expires this month. I would like to see what is available for me through Xfinity before I move to ATT Fiber which is available and heavily advertised. Can you help?

Are you guys going to provide any type of update? I work from home and still have no internet since yesterday. Are you guys going go compensate me for my days missed at work because this is extremely unprofessional to not actually provide any type of update or what the situation actually even is. The internet was fine through the whole storm and the day after the storm to say “severe weather” is ridiculous. Please provide customers an actual explanation as to what happened.

I am afraid our neighbors have service, but we do not. Can you verify that we are not the only house thats out in our neighborhood? We live in the whitaker woods neighborhood. Any help is appreciated.

Literally so mad I can't even convey it properly- I've been with this company for six years and never had an issue.

Life happened and due to some issues with my car registration I got behind. Ok, no big deal- I've had stuff pop up before so I did a payment extension as I always have it payed before cut off since we're cable cutters so internet is the lifeblood of our house.

I've prioritzed those payments before many, many others before. Again, 6 years and we stream everything.

Of course, we had an emergency and it was not cheap to say the least. I scrounged up what I could and chatted with an agent BEFORE the final due date.

I couldnt pay it all, but I could pay half. I absolutely could do a double payment the next paycheck but all I could come up with was that.

The agent said she couldnt do anything, but that I had to pay the full amount. I did what I could, which was half - and it seemed to have been ok as the due date came and went and it was still on.

They shut off services today.

They said that because I had "broken a promise to pay" that I was not eligible for an extension.

Are you kidding me!?

I told the two people I spoke to today that I didnt want to break it, to please check my chat logs - I reached out the day after the medical emergency WHICH WAS BEFORE THE DUE DATE to try and work something out, to try and do an extension and I was denied.

They wouldn't grant me an extension before the date and then denied help after due to "breaking" it.

I asked them to please check their records, have I ever done that before? No. Have I ever reached out to them before for anything like this in 6+ years? No. Did I reach out immediately when I realized that I wasn't going to be able to make the payment in full BEFORE THE DATE. Yes.

DONE.

Again, we stream everything- we game, we watch YouTube, we run everything through wifi.

Going with our cell provider now, yall can kiss it. Also, going to make sure everyone who games with me is on a different provider- pretty sure not many where I live are hooked up, but you can bet that the ones who do I will be harping on them to change home and at least one business from this ridiculous company.

Also, your chat function sucks.

Signed, 6 Years Too Long.

I'm not sure this is the right place for this, but I'm trying anything I can think of:

A big weather event on the evening of 3 July took down trees and lines in my area. Both power line and communication lines (what my fil calls them, not sure that's an official term) are down across my driveway. Power is snapped and seems non-live but I'm trusting the power company will deal with that - and the communication line is drawn taught across my driveway at about 4.5 feet high - held up by my mailbox on one side and down by a tree on the other. We cannot get a car out. My partner has been on hold with comcast, the methods for reporting line issues online don't work, and I am here asking you. Ironically our internet service was restored a few hours ago, super.

Tldr: comcast wire across driveway. Trapped. Who do I call?

Service has been down for 15 hours at this point. Outage map is either broken or I am the only one. I cant call to find out because there is an "Outage in the area" which blocks all contact with tech support and hangs up on you. No eta on resolution of the Outage and no way to get any info on if im the only one or if is a larger issue. Is there any way to contact someone to get additional info or am I just stuck waiting in limbo hoping it gets resolved at some point.

I have been trying to connect my PlayStation to the internet for 4 days now and I can’t connect it it keeps saying the connection is to weak I have tried almost everything I think the problem is the internet box I have cannot split bands I’m starting to get impatient I have been on the Xfinity messages with a agent and they did absolutely nothing they told me that it will boot up and work in a half hour and to leave them 10/10 review and it’s been almost 2 hours and nothing has happended I think they scammed me to get a good review I know it’s the box because my PlayStation connects to my hotspot please help.

Hi folks! Xfinity came to set up service in our new apartment and the service team member was struggling to set up our new cable box. We decided to opt out of the cable option bc it was a free add on to the WiFi and we didn’t really plan on using it. when I went to pay the bill this month it was $100 instead of $35 and our plan jumped up to $80 a month. It is somehow more expensive than it would be for faster WiFi speeds. Anyone have experience with this?

2x in 2 months a lightning surge seemed to have fried my router. It's getting very expensive! I suspect my connection to the condo is not ground bonded. I contacted xfinity last month when the first router was destroyed and they promised to open a ticket but apparently didn't. This time I was able to get a ticket number but the CSP didn't know what I meant about a grounding issue. How can I get xfinity to verify the proper grounding?

I have a whole house surge protector and protected power strips so I am fairly certain the surge is traveling through the coax.

Hello! Trying to setup service at a new address, and for some reason my account just errors out everywhere using the website trying to order. Says I need to contact you guys with different errors depending on where on the site I’m trying to order. Can’t even change my password either. So kind of confused what’s going on

Network went down yesterday around 7:30p on 7/4/26. I’ve searched to inquire about issue, but I keep seeing no issues reported. On the Xfinity app, I get one of two info alerts. It’s either all services are running and modem is offline, or I receive an outage reported. When selecting outage map, it only shows my location being out. My network is still down. When the app shows outage as the cause, it says as soon as possible as when it will be restored. This is happening in Maryland.

I scheduled my internet service to end on July 6th. I called and spoke with a customer service representative on June 29th. This morning I discovered that it was disconnected a day early. And, I am still being charged $42 for the month. Please help

Good morning, im inquiring what is needed to service my home. My neighbors, who live 1 block away, currently have xfinity. I've been checking the website for 2 years since I moved here and it still says you don't service my address. Is there someone that can assist me with this, please? Thank you!

Hello,

I am posting to request an escalation to a corporate billing specialist regarding a severe communication failure with my account.

I recently discovered that an unrecognized balance on my account that was forwarded to a third-party collection agency. I was completely unaware that this balance even existed, as I never received a final invoice, statement, or warning from Xfinity prior to the account being outsourced.

I called customer service today to resolve this immediately. I offered to pay the full balance directly to Xfinity on the explicit condition that Xfinity processes a corporate debt recall to pull the account back from the collection agency, thereby protecting my credit report from unfair damage.

Not only did the frontline phone agents refuse to transfer me to a Tier 2 supervisor to discuss a debt recall, but they also explicitly refused to provide their names or Employee ID numbers when requested.

I am ready and willing to clear this balance today, but I need an authorized corporate representative to handle a formal debt recall so the collection agency is required to completely delete the trade-line from my credit file, rather than just marking it as "paid."

Please reply with a secure link so I can provide my account details privately. Thank you.

Hello,

The internet is down from early morning no update till now.

Please look into this as soon as possible.

Worst part is can’t reach out to any one from support they keep stating we can only contact once services are up.

I called and cancelled my Xfinity internet account a few days ago (the billing has officially stopped), but my owned modem is still receiving an active data signal.

Because the line is still active, my equipment's MAC address is still tied to my old account profile, which is preventing us from starting a new activation at this address.

Could a representative please assist me in pushing through a "hard stop" on the signal and completely purging my customer-owned modem from my old account's inventory so the hardware is released?

My internet has been down for 8 hours now, my modem and Wifi router work fine. It was working fine yesterday and now it's down. Xfinitys chatbot is telling me they want to charge me money to send out a tech? You guys wanna charge me 100$ to solve your own problem?

Edit: ok I'm more calm I'm just extremely salty about the idea of being sent out a professional install and charged 100$ when the modem and router has been working for months.

Here's more info:

Modem has been searching downstream for hours now.

"Cable Diagnostic

Status: Bad

Action:

[CM Status]

1. If you still see this message after 5 minutes, make sure coaxial cable is tightly connected.
2. Inspect the splitter. Remove any unnecessary splitter or replace it with a new one.
3. Use a different coaxial cable if available and connect directly without the splitter. Also, check if service is on this line.
4. If you still can't resolve the problem, contact your service provider for troubleshooting help.

CM Status: Bad

Cable modem is scanning downstream. For this first time boot up, it might take a few minutes to scan all downstream frequencies.

Downstream Status: Bad

Downstream Power Level: Bad

Downstream power is poor (0.0dBmV). The recommended level is between -10dBmV to 10dBmV."

Both modem and router have been power cycled, it stays searching for the downstream for hours. Coax cables are all tight and connected, even unplugged the coax to the modem and plugged it back in.

Recieved a text back saying Xfinity didn't find an outage associated with my service.

Hello I'd like to cancel my service please

Hi,

I noticed my 12 month promotional discount ended and my monthly bill increased.

I've enjoyed being an Xfinity customer, but the new price is more than I'd like to pay.

Are there any loyalty discounts, new promotions, or plan options available that could lower my monthly bill? I'd appreciate it if you could help me keep my bill closer to what I was paying before.

Thanks!

I've been trying to get simple home internet installed through Xfinity. (Don't tell me to just get fios I'm trying to do that already and that's had its own set of craziness so now I'm just trying to get something installed as soon as possible.) (And no i can't get starry or cox, I've tried.) (And the Solis hero hotspot didn't do jack. And I can't get starlink in my condo bldg cuz they would need to drill through a wall.)

I've been stood up FOUR TIMES, they say they're coming, they say they've arrived, I go to meet them at the door and poof nobody's there, nobody tried to call me, I've been waiting patiently the entire window and nothing happens. The text bot, online chat bot, and live person all say "I'm so sorry, that's not the experience we want for you, I promise this will not happen again" and then schedule another appt and THE SAME THING HAPPENS.

This is all AFTER my first in person appt (which was required because the self install didn't work) and the tech actually did find all the cable wires in the basement of my building, but told me he couldn't find the other end ?? of my unit's wire so he would not be able to activate it. It was a huge rats nest of wires down there. He left but nobody ever called me to troubleshoot or make another appt, it was just crickets. Finally a week later i called them to make another appt because I'm getting desperate not having any Internet. Oh and they keep sending emails to push additional services but I still haven't gotten the one thing I asked for!!

Oh and they sent me a bill. 🫪🤪😥😂😂