Modem Not Getting Signal After Power Company Replaced Poles
I got back from vacation last night to no internet. I have a COAM Coda56 modem which is not aquiring a signal, the power light stays solid green and the downstream light stays solid white. I tried plugging it in directly to my drop, before the groundblock and MOCA filter and still no signal.
I went to my local Xfinity store today to pick up a rental gateway and was given an XB7. I plugged it in, after the ground block and MOCA filter, and it has been flashing amber for over an hour. I reported a failed activation in the Xfinity app and the Xfinity Assistant told me a tech is not able to get here until Thursday.
While I was away my local power company was replacing poles and this might be the cause of my issue. I got a notification from Xfinity on Thursday October 1st that my conenction went offline, if I am not able to get a resolution sooner than this upcoming Thursday October 8th my home will have been without internet for a week.