u/False_Dimension1129

Walked into two nearby Xfinity stores today to order the new iPhone 18 Pro and ask questions about the line upgrade to take advantage of the promo.

Both stores would not assist me unless I reset my password on the spot. I've never been asked this in all the years of being a customer. It's such a pain and unexpected, decided I'd order online and do my due diligence about the upgrade to an existing line.

The website treated the phone purchase and line upgrade as two separate transactions but the discount isn't appearing in the cart of the phone purchase.

What am I missing or not seeing? I'd also like to trade in that line's existing phone.