Absolute Garbage Company
So, I've been running a non-profit for the last 21 years. We are all First Responders and do search and rescue and help the community. But to be with the times we decided to get into the whole AI thing. So through some of our partners, you can get deals on chat, Claude etc. Yesterday, we got the approval for Claude. So I set up the account which is a business account for nonprofits. Since we are verified through the other company, anthropic gets all this information. About 6 hours later, around 2:00 a.m., I get an email saying we've been banned. I started to think maybe this was a mistake. I immediately tried to find a phone number but that was useless. So I had to send an email to their support. Their support, said that we violated the terms, and didn't register in a proper location (and no I don't have a VPN). I responded back to them that we hadn't even used the account yet and we are located in the United States in New York. Those are covered areas. They came back with another bunch of nonsense and said we could appeal. I explained to them that we have a massive project that we have to work on today and we are really under a lot of pressure. They could care less. I'm absolutely disgusted by their lack of support and help with very little information on what is going on. But now I'm starting to worry that if this filter is back to that partner company they go through, this could hit us in other places. Then I have to go after them for that. For those that might be reading this that are trying to make a decision, do yourself a favor stay away from anthropic. They do not care who you are, do not care what you stand for, and the customer service people are absolutely useless. Today I've spent the day trying to track down a way to speak to anybody in the company so I can find out what happened. Every number you can find says it's not a working number. If that doesn't tell you something nothing will...