r/Anthropic

"Investigating - We are investigating elevated errors on Claude.ai, and will provide an update as soon as possible."

Cannot load projects. Just on the cusp of Fable 5 being pulled from Pro and Max plans. I sincerely hope access is extended to compensate for this loss of access.

So, I've been running a non-profit for the last 21 years. We are all First Responders and do search and rescue and help the community. But to be with the times we decided to get into the whole AI thing. So through some of our partners, you can get deals on chat, Claude etc. Yesterday, we got the approval for Claude. So I set up the account which is a business account for nonprofits. Since we are verified through the other company, anthropic gets all this information. About 6 hours later, around 2:00 a.m., I get an email saying we've been banned. I started to think maybe this was a mistake. I immediately tried to find a phone number but that was useless. So I had to send an email to their support. Their support, said that we violated the terms, and didn't register in a proper location (and no I don't have a VPN). I responded back to them that we hadn't even used the account yet and we are located in the United States in New York. Those are covered areas. They came back with another bunch of nonsense and said we could appeal. I explained to them that we have a massive project that we have to work on today and we are really under a lot of pressure. They could care less. I'm absolutely disgusted by their lack of support and help with very little information on what is going on. But now I'm starting to worry that if this filter is back to that partner company they go through, this could hit us in other places. Then I have to go after them for that. For those that might be reading this that are trying to make a decision, do yourself a favor stay away from anthropic. They do not care who you are, do not care what you stand for, and the customer service people are absolutely useless. Today I've spent the day trying to track down a way to speak to anybody in the company so I can find out what happened. Every number you can find says it's not a working number. If that doesn't tell you something nothing will...

I want to use every single token i can.

I started getting fraud alerts on my Amex because Anthropic charged me 86 times at $20 per transaction. I have no API keys. I just canceled my subscription and will close my account with Anthropic as well.

I’m glad this wasn’t my personal bank account. The implication would have been bad. What a shame.

https://preview.redd.it/ynihy9eb3nbh1.png?width=165&format=png&auto=webp&s=fa569b8fb5ea87d6f0a1b74062c75a2c04895aa5

Will I get a half day of more fable?

I bought credits because I wanted to generate like 2 PDFs. I'm honestly new to this AI stuff because I just need it for my sales presentations.

I upgraded to Pro, but it said I was out of credits... and I was like... okayyyyy...

Then I bought $5 worth of credits, but the message was still there: "You're out of usage credits."

So I bought another $11 worth of credits, and I saw that it automatically subtracted like $4 from the usage, so I was left with $7 in credits, and I was again like... okayyyyy...

I generated 1 PDF, and the message popped up: "You're out of usage credits."

And I was again like... okayyyyy...

Could someone tell me, in caveman language, what just happened?

I'm really new to this AI stuff.

Has anyone else experienced this?

I was on the Claude Max 5x plan and had used around 50% of my weekly limit. I upgraded to Max 20x because I needed more messages for some urgent work.

Right after upgrading, instead of my usage dropping, it jumped to 100% used, and I got blocked from sending any more messages.

I contacted support, and even their AI chatbot said that upgrading should increase my available capacity immediately, so the usage percentage should stay the same or go down, not hit 100%.

The only advice I got was to wait for my weekly reset or buy usage credits, which kind of defeats the purpose of upgrading in the first place.

Is this a bug, or is this actually how upgrades are supposed to work? Has anyone else had this happen?

They genuinely seem to openly hate the fact they have users, and it reflects in every nook and cranny of the product from the messaging to UI flows. I've actually never seen this before at this scale of company, usually this is burnt out indie hacker microaggressions

• drops Sonnet 5 with nudges meant to trick less technical users into switching to it from stronger models.
• Had to be bullied out of silently messing with model weights to sabotage research
• open up CC and before you can resume work, Anthropic wants to nudge you into decisions over their compute bill (lobotomize your thread so we can save on compute?: Yes/No)
• try saving tokens by lowering the effort level... nope add some cognitive load to that simple task by presenting a full page warning about cache misses without the key information to actually make the decision (all this for an implementation detail entirely within their control btw).
• create world shaking squeeze for Fable with an artificial deadline... but then claim there's not enough compute for normal subscription use.

Just cartoonish how antagonistic the entire Anthropic product team is with their user base, and that makes them absolutely awful people to have building tools you rely on.

I wish so badly we had a more competitive market that could properly punish them for this.

I have been so hype and motivated that I fucked up my sleep schedule for the last 4 days.

I've only felt similar to this 10 years ago when I was first starting to program and fell in love with it.

I have never loved building this much.

The time is now to get down to business and change our lives!

Good luck to you all!! And Godspeed!!!

Does upgrading from the $100 plan to the $200 plan increase Fable usage limits?

I’m currently on the $100/month plan and still have about 70% of my Fable usage left, but I have a lot of work to do over the next few days.

For anyone who has upgraded to the $200/month plan, did your Fable usage allowance increase significantly? I’m trying to understand whether upgrading would actually help with usage limits before I do it.

Thanks in advance.

I’ve been using claude since 2023, i’ve been a huge supporter of the company and their services even considering investing into them years ago.

anthropic is a privately held company which gives them a bit more control.

I always thought of anthropic as the company representing the people, the middle class, and opportunity. I was even proud of Anthropic for defending their position against governments.

But, after Fable released they’ve been in a rough spot. More then ever people are using their services, models, and overall they did a good job at forcing people to purchase $200 subscriptions. Even a simple $20 subscriptions got you far, at least I would run into usage issues occasionally.

Now the past few months, I feel like they secretly decreased the usage while trying to push on the larger subscriptions.

Now help me understand this part, they release fable but tell people with these $200 subscriptions to purchase credits or fuck off? Seriously?! At least this month they let us dip our toes again. I know damn well all of you are also making sure each prompt/token is being utilized to its full potential, knowing we cannot afford this.

I’m a college student/entrepreneur, needless to say I am broke as balls. Being in a position I am, where I see only the rich affording the best models, it’s scary.

Anthropic has little to no reason gating their new AI model from the middle/lower class. This is the start of a huge problem, if anthropic keeps creating models for only specific groups of people, we are destroying ourselves. Artificial intelligence is great at designing its own languages, i mean for example what foreign teacher can’t write a book in their language better than you? The reality is claude knows their services will be used across companies world wide, used to create new companies, and improve them across the board. They’re positioning themselves to be THE company people use when creating a business (similar to how meta committed more into business). Claude’s best models will be given to these businesses, while some shittier models are slapped back on us.

I really don’t want to go in an era where you have to pay “credits” to use a damn model that’s 3x better. The little they could do is still allow Max users (blessing if pro) to use a small amount of the model each week. I honestly think it’s really greedy to be strip this model away, and force users to pay as they go with it.

Now I know people are going to say “well fable isn’t free” or “fable costs a lot for them to run” yeah both of these are true. But yet again, anthropic was near 30b 3 years ago, now they’re reaching 1 trillion and still ARNT publicly traded, like what the fuck.

Money is not a problem for anthropic, they have 10x their entire company the last half of a decade. And their revenue doesn’t seem to be slowing down anytime soon. Them being a “privately owned” company is a HUGE strategic move to hide what they don’t want the public to see. Things like the power consumption, water waste/usage (the water waste is a huge issue they constantly push back on/manipulate the public). These resources being used is similar to an oil company. They trade the resources they have for profits. So overall I don’t think money is a concern for fable, as much as resource management is for anthropic.

Anthropic, please be the company that represents the people. Do not keep going down the road you are, ultimately destroying the middle class. Please give fable back to users who have a subscription (even if it’s small amounts of usage each month/week. Anthropic is a company i’ve supported for years, I cannot support a company who gatekeeps their best models consistently only for the rich.

I've been having a pretty good experience with Fable until now, but just had something that made me seriously reconsider.

I had it doing some diagnostic work to get to the bottom of a stubborn bug, and then it just stopped reporting back to me at all - just requesting access time after time after time after time for 30+ minutes without any text response whatsoever clarifying where it was at, why it was making those requests, or how it was going with the diagnostic work.

When I tried to require it to actually report back to me in some form, it tipped the safeguards on every single message for that chat thereafter so I could not use Fable.

Having an AI model that requires that you give it access without any explanation of what it is doing or it will cut your access to the model for that task entirely is just absolutely fucking bonkers from a cybersecurity or code integrity perspective.