My (amazing) experience with Henry Archer customer support
Hi everyone,
I just bought mt first Henry Archer watch, and I thought it'd be cool to share my experience with the brand, and especially their customer support.
I bought a tidslinje red 2 weeks ago on a Sunday. The watch left on Monday morning and arrived at my address on Tuesday before lunch, which is really fast. The packaging was also quite good.
I opened the package and took the watch out. However, I instantly noticed a "default" in the dial. The red colouring didn't uniformly apply on the dial, resulting in a small portion being orange like copper instead of the nice dark red.
I couldn't unsee it, and it relates bothered me. Some people accept these defaults on meteorite dials, since it makes them unique, but here i just found it disgraceful.
I wrote the their support email address the same day evening. I asked for a swap, but i doubted they would accept since it wasn't really a default.
They answered the next day morning, and accepted to swap without discussing. They organised and pay for the return the same day.
The return took a few more days than the first expedition since there are a lot of national day offs in May in France.
The day they received the watch, they sent me a picture of 3 new watches which i could choose from. Once I did, they sent the new watch, and was delivered within 2 days.
The new watch is awesome, and works like a charm.
This was truly excellent customer support and I definitely recommend getting in touch with them if you have any trouble.
They kept me informed at each step of the process and answered whenever i had a question.
PS: since pictures usually don't render dials like reality, i would like to specify that the real colour is more like a red-violet tint than a dalk red. Cameras don't make it look like it really is.
I'm also posting the pictures of the 2 watches (1 picture of the old one, and 2 of the new one), so you can see this red-violet colour is the same on every watch.