u/AerinneJM

All my packages (currently 3 of them) are mysteriously getting rejected and returned to seller by the consolidation warehouse ever since last month. I tried to contact different customer supports to no avail and never getting the real explanation for the actual reason why it's being rejected, all of them has different explanations blaming others (please see below)

Firstly these are some information on my packages: They were all quite small and were all from Mihoyo which I had bought many items from without problems in the past. Just some clothes and small merch.

Picture 2 was the first of my package getting rejected and sent back, it wasn't a preorder so the item was shipped relatively fast. I was forced to refund even though I didn't want to.

My current packages are ones that I had pre-ordered a few months ago during February and are meeting the same fate. The "reason" written at the shipping information is that "the guy at the warehouse is too busy" to accept it. (edit: it has been 2 days now, the same thing which happened to my 1st rejected package too, before getting sent back to seller)

At first I contacted Cainiao's logistics customer service, they told me the reason warehouse rejected it was because they couldn't find my order and told me to contact Taobao's customer service so I did. Taobao's customer service called me and gave me some bs reason that the delivery guy apparently did not deliver to their warehouse, and they told me to go find the seller. I contacted the seller (Mihoyo customer service), and they told me that they had sent the package as normal without any issues. I believe Mihoyo, the package does seem to occur at Taobao's side.

I'm just sad and angry both at the same time, especially because other than the first, my packages are all preorder limited time items only and they are no longer available for sale now. I can't buy them anymore even if they were refunded. There are a few more pre-ordered packages yet to be shipped next month and I'm getting the feeling that they're all going to be rejected too.

Has anyone encountered this before and does anyone have any solution for me to get my packages? Like is there a 3rd party warehouse that I can use and how to use it? (I'm from Malaysia) I'm at my wit's end here. Any help would be greatly appreciated.

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Update (long read): So this morning I received two calls, one from Cainiao and one from Taobao customer service. They both told me that they are aware and following up on my current issue.

Taobao customer service told me at first that there are many reasons, insisting that the consolidation warehouse did not get my package from the delivery person, and asked me to ask the seller (Mihoyo) to provide a proof of delivery, which is photo from the delivery guy delivering to the warehouse.

So I chat with Mihoyo, they said that the delivery person did not successfully deliver it to the warehouse, and there is no proof of delivery on their side.

Taobao's customer service provided a probable reason: That the consolidation warehouse (I confirmed with them that it is indeed Taobao's official warehouse) is too busy due to the 618 sale, and has too many packages and my package is somehow stuck there amongst a pile of others, and the delivery guy returned the package back to sender after no one signed for it in the warehouse after days.

Honestly right now I can only hope that the delivery guy does not return the package to seller. Tbh, I don't know if 618 is such a big sale. I bought lots of items during 11.11 sale (which is probably a much much bigger sale) every year and the warehouse always seemed fine then. So I don't really know either, and can only wait for now. Mihoyo had said that they would try to submit my issue to delivery guy and find a probable cause and asked me to wait for a reply.