Concern over blinkit delivery
Dear Blinkit Support Team,
I am writing to formally raise a complaint regarding a modem I ordered through Blinkit. The product has been defective since delivery, primarily due to extremely low internet speed and poor performance.
After reporting the issue, your support team requested multiple videos (5–6 recordings) to verify the problem, which I provided as requested. Despite this effort, instead of resolving the issue appropriately, the product was replaced under your replacement-only policy.
Unfortunately, the replacement product is also showing the same issue. When I contacted support again, I was informed that Blinkit does not have a return policy and was instead provided with the contact number of the local dealer/shop owner. I find this approach extremely disappointing and inconvenient as a customer.
I would like to raise the following concerns:
A replacement-only policy may work for grocery items or products with visible physical damage, but electronic products with performance-related defects require proper return and refund consideration.
As a customer, my purchase and payment were made directly to Blinkit, not to the local dealer or vendor. Therefore, asking customers to coordinate separately with third-party sellers is neither practical nor acceptable.
Requesting repeated videos and extensive proof from customers despite recurring issues reflects a lack of trust in genuine customer complaints.
This email is not only a request for a return and refund of the defective product, but also feedback regarding the need for more appropriate customer policies for electronic products.
I request you to review this matter seriously and provide a resolution at the earliest. Kindly let me know the next steps from your end so I may decide how to proceed further.
Order Details:
Order ID: ORD14908415499 Product: Modem Date of Purchase: 16-May-2026 Date of Replacement: 16-May-2026
I hope for a prompt and fair resolution.
Regards,