Cdkeymarkt and g2a They disappointed my disabled brother with DMD.
I bought this product thinking it was a Steam key, but after the purchase I realized that it was actually a Steam account. I did not log into the account or use the product in any way.
I contacted the seller and explained the situation politely. I also told them that I wanted to buy this game as a gift for my younger brother, who has Duchenne Muscular Dystrophy (DMD). He has wanted this game for a long time, and I only wanted to make him happy by buying a key for his own account.
Unfortunately, instead of helping me with a refund, they only sent me generic/automated responses and kept telling me that the product was listed as an account. I understand that, but the product was purchased by mistake, it was not used, and I contacted them immediately.
I am very disappointed with this experience. A customer who made an honest mistake and did not use the product should be treated with more understanding, especially in a situation like this. I hope G2A or the seller can review this case properly and provide a fair solution.