I cannot even explain how frustrated I am and I can’t even get a refund or replacement. I just found out that he has done many scams like this before. Let me know if anyone faced same situation with this seller before.

I tried purchasing 2 PSN giftcards from Lunarkeys. One of them works, the other doesn't so I tried reaching out to the seller. The seller took 7 days just to send one reply and the website support just goes in a loop.

They're like "Oh here is a step by step guide on how to redeem a playstation card". Like, do you think that I don't know how to redeem a card?

Since I was getting nowhere with either of them. I decided to take the case to my bank and file a chargeback request.

It has been 19 days now and nothing has happened to resolve the issue...

However, today I got an email stating my account has been blocked due to "anomalous activity that our system detected."

Probably my last time making a purchase on G2A... I hope rest of you all don't go through anything like this.

Stay safe out there and away from scammers like G2A. Cheers~

For the past 5 days, seller has been repeating that his team is reviewing the case. I bought an FC 27 Xbox game code, and he sent it, but the code was for a different region than the one listed, so it didn't work. Even after I provided all the proof, they have done nothing. I've lost €60, so please be careful. Plus: G2a support is useless and they are not even replying

Captura de pantalla del correo electrónico de reembolso que me envió G2A.

Hola a todos, comparto mi situación por si le ha pasado a alguien más o si alguien sabe qué hacer.

Compré un producto en G2A usando Google Pay con mi tarjeta de débito virtual. El problema es que, al recibirlo, me di cuenta de que no era una clave de producto, sino una cuenta. En cuanto lo vi, solicité un reembolso de inmediato sin tocar nada; ni siquiera inicié sesión en la cuenta ni vi el producto. Ahora no tengo ni la cuenta ni el dinero, y dada la reputación de G2A —y la de algunos de sus vendedores— me preocupa que rechacen el reembolso o simplemente se hagan los desentendidos.

¿Alguien más ha experimentado algo similar al solicitar un reembolso inmediato por una estafa como esta? ¿Qué probabilidades hay de que G2A me devuelva el dinero, o tendré que acudir directamente a mi banco para presentar una reclamación?

Capture

Update: they actually gave me the money back, hahaha.

Hi r/G2A_Help,

I am writing this here because my support ticket is stuck in an automated AI bot loop while I am suffering ongoing professional and financial damages due to strict accounting deadlines.

The Issues:

1. Defective / Inoperable Product (Order #92000163562747):
   • Product: Google AI Pro Subscription – 18 Months (Google One AI Key - GLOBAL)
   • Seller: Helix_seller (INFINITY EDGE GAMING LTD)
   • Issue: Upon using the activation link, Google displays: "You need a new activation link. Request a new link from your provider." The link provided is expired or invalid.
   • Seller Response: Multiple messages were sent to Helix_seller in the resolution center with zero solution.
2. Locked Out of Account / 2FA Reset (Ticket #QEGW-673298):
   • I recently changed my phone and lost access to the 2FA authenticator app / backup codes.
   • I submitted all verification proofs over 24 hours ago (recent orders, credit card details, PIX receipts, phone ending in 621, and my active G2A Plus subscription).
   • Despite providing complete proof of account ownership, I keep receiving circular, automated AI bot responses from "Dave" with zero human intervention.

Required Resolution:

• Manual reset of 2FA for my account (abraaodavilacontador@gmail.com) so I can regain access.
• A replacement working key or an immediate full refund for Order #92000163562747.
• Escalation of Helix_seller under compliance standards for delivering non-functional digital goods.

Under EU consumer standards and the Digital Services Act (Regulation EU 2022/2065), platforms must provide accessible and timely complaint-handling mechanisms. I ask a human support agent from G2A to check Ticket #QEGW-673298 immediately.

Thank you.