r/G2A_Help

Hello, I would like to file a formal complaint regarding a purchase I made on G2A from the seller Junao_game. Yesterday, I purchased a Steam account that includes Big Walk. Normally, when purchasing Steam accounts on G2A, the login credentials are delivered immediately after payment. However, this time I did not receive any login credentials. Instead, I only received a link asking me to enter my order number and email address in order to supposedly retrieve the account information. As of today, August 19, I still have not received the credentials and I have no access to the product I paid for. I also checked the reviews from other buyers of Junao_game and found several reports from customers experiencing similar issues, including allegations that they were scammed. This makes me particularly concerned about this transaction. I am asking G2A to investigate this purchase and the seller's activity. If the seller is unable to immediately provide the valid login credentials for the Steam account I purchased, I request a full refund. I do not consider it acceptable to be charged for a Steam account and then not receive access to the account that was purchased.

Hi everyone,

I’m posting here because our G2A seller account has recently been suspended, but so far we haven’t received a clear explanation regarding the exact reason behind the suspension.

We have been actively selling on G2A and our cooperation with the platform is very important to us. We have already contacted G2A Support and made it clear that we are fully willing to cooperate, clarify any concerns, and provide any genuine information or documentation they may require.

At this point, our main concern is simply understanding what exactly caused the suspension and what we need to do to resolve it.

We are not trying to avoid any rules or responsibilities. On the contrary, we want to understand the issue, clarify anything that may have caused concern, and continue our business relationship with G2A in full compliance with their policies.

If anyone from the G2A Team sees this post, we would really appreciate it if you could review our case or let us know what additional information is required from our side.

We are ready to cooperate completely and would very much prefer to resolve the issue rather than have our long-term cooperation with G2A come to an end.

Thank you.

**Hey everyone,**
**Need some real, unfiltered advice from people actually using the ASUS Gaming V16 (or TUF A16)**

**The laptop pricing in India right now is insane. Outside of sales, TUF prices are sitting well past ₹1L+, while the V16 hover around ₹80k–₹85k (hoping BBD/festive sales bring the V16 down to \~₹65k–₹70k and TUF A16 to \~₹78k–₹82k).**

**I’m trying to figure out if spending that extra ₹12k–₹15k on the TUF A16 is actually worth it for my specific routine, or if the V16 is completely fine.**

**My Actual Requirements & Routine:**

**1. Primary Use: Daily office/business work (billing, spreadsheets, heavy browser tabs, docs).**

**2. Gaming: Purely casual single-player AAA story games (*****Ghost of Tsushima, RDR2, God of War, Spider-Man*****). Maybe 1–2 hours at night whenever I’m not dead tired from work. Not an eSports/competitive player.**

**3. Setup: I’ll be gaming with the laptop elevated on a stand and have G-Helper installed.**

**Questions for current V16 / TUF A16 owners:**

**Battery Life: How much actual screen-on-time are you getting on the V16 (63Wh) for basic office tasks/browsing on battery saver? Is the TUF A16 (90Wh + Ryzen) vastly better in real life?**

**Thermals: I saw reviews showing the V16 touching 90°C–95°C on stock settings. For those using G-Helper (CPU Boost disabled / efficient) + an elevated stand, do the temperatures genuinely stay under control (\~75°C) during 2-hour gaming sessions?**

**VERY IMPORTANT PLEASE TELL ME ABOUT THIS**
**Single SSD Slot Hassle (V16): The V16 only having 1x M.2 slot is a bit concerning for the long term. Is cloning to a 1TB drive later down the road a headache, or does having the dual slots on the TUF make it worth the extra money right away?**⭐️⭐️⭐️

**65W TGP vs 115W+ & MUX: For someone playing casual AAA story games at 1080p/1200p with DLSS + Frame Gen, do you actually feel the lower TGP on the V16, or is the performance buttery smooth regardless?**

**Given the current market pricing in India, should I stretch my budget for the TUF A16, or just grab the V16 in the upcoming sales and save the cash?**
Appreciate any honest inputs!

I have been using G2A for over 10 years without a single issue until today. I recently purchased two games from the sellers Gaming4you and Dream_codes, and unfortunately, both transactions were fraudulent. I received the wrong game in both cases. Customer support has been unresponsive, providing only unhelpful automated replies. Furthermore, my reviews are not appearing on the site to warn other buyers. I hope this is resolved quickly, as this frustrating experience is making me reconsider using the platform entirely.

Bought an account.
70€
1 day before the pursache, there is a notification on steam of "your friend refunded the game"
Talked to AI Support bot
Ticket opened and talking to the seller
6 days have passed, no response from the seller nor the support.

How should i proceed?

Hola, justo hace un par de horas compré a este vendedor que tiene una muy mala reputación.

Mi error fue no buscar antes, la cuestión es, el mail funcionó, el juego esta ahi, ya cambie la contraseña y el correo de la cuenta que me dieron (compré el BO3), aun no he jugado pero pienso que funcionara.

¿Tengo que preocuparme por algo?

Cambié la contraseña de mi main por si acaso.

Bought a psn store gift card from this guy **Cakeymarkt** saw good reviews and stuff but my mistake was that i didn’t realize that the store is croatia ! Wanted it for the US! Paid 56.92 euros but didnt think of it much ! Sent the seller i knew that he was gonna refund me cause didnt even open the key ..
The $ucker refused !!!!
Opened a claim on paypal and the case was in his favor !! Now i contacted g2a but they cant help me!!
56 euros in the rubbish! And the funny part is that i cant even use the key i bought by mistake cause the seller put it on hold !
Please guys watch out if you are buying .. and if any of you have a suggestion please tell me
Thanks

Bought an account from g2a, tried to make a paypal dispute. Dispute resolved but account is still on hold. This happened almost a month ago. ON: 92000159374516

2 weeks ago I bought a key for Mass Effect 3 (Original Edition.) The key I got was already redeemed. Seller was extremely slow and only gave me copy/pasted boilerplate responses. I suspect the seller was also a scammer as the name in the order history changed from "SellerName" to "SellerNameDelisted," with a different profile.
After 5 days I went to support and gave them evidence of the key not working & the product not being in my inventory. I've been waiting for over a week to hear back from their "internal verification" and my support ticket isn't getting any responses when I ask for an update. I bought with PayPal so I should have decent consumer protection. Should I charge back? I just want my $20. I know they ban for chargebacks but at this point I don't care.

I did all the login steps until it asked for verification, it then sent a code to the email associated. On my purchase it says email password but its blank. Ive contacted the seller and haven't gotten anything from them. Buyer beware I guess

Hi I bought a $100 steam wallet from gaminguniverse on g2a and it doesn't work. I wanted to buy some games as they were in sale. What should I do next ? I ordered 1$ code from other sellers to test and it works absolutely fine. I have contacted the seller and have sent all the screenshot beforehand of the error. Its $100 and that's a lot of money to spend again to get another code from another seller.

https://preview.redd.it/1tsr5edfcejh1.png?width=1819&format=png&auto=webp&s=0ede7020b21b1ef58ec597969b42b2cd13fcba2b

https://preview.redd.it/kvxikptgcejh1.png?width=1032&format=png&auto=webp&s=d97d7634c3e31cfce2bddad620f31278f6c25bc5

https://preview.redd.it/qx7n5x8pdejh1.png?width=1162&format=png&auto=webp&s=b16be4bbcbe0b03a3e248435b35291381db2816e

the order number is 92000161296630

i did not consent too this they also banned me after i paid... fortunely my yubi key saved my account but i still lost 25 bucks

just got claud-max from a reseller for a fraction of the official price.
works perfectly, since 3 weeks, now i can’t stop thinking about how their model even works.
anyone actually know?