Hi r/G2A_Help,

I am writing this here because my support ticket is stuck in an automated AI bot loop while I am suffering ongoing professional and financial damages due to strict accounting deadlines.

The Issues:

1. Defective / Inoperable Product (Order #92000163562747):
   • Product: Google AI Pro Subscription – 18 Months (Google One AI Key - GLOBAL)
   • Seller: Helix_seller (INFINITY EDGE GAMING LTD)
   • Issue: Upon using the activation link, Google displays: "You need a new activation link. Request a new link from your provider." The link provided is expired or invalid.
   • Seller Response: Multiple messages were sent to Helix_seller in the resolution center with zero solution.
2. Locked Out of Account / 2FA Reset (Ticket #QEGW-673298):
   • I recently changed my phone and lost access to the 2FA authenticator app / backup codes.
   • I submitted all verification proofs over 24 hours ago (recent orders, credit card details, PIX receipts, phone ending in 621, and my active G2A Plus subscription).
   • Despite providing complete proof of account ownership, I keep receiving circular, automated AI bot responses from "Dave" with zero human intervention.

Required Resolution:

• Manual reset of 2FA for my account (abraaodavilacontador@gmail.com) so I can regain access.
• A replacement working key or an immediate full refund for Order #92000163562747.
• Escalation of Helix_seller under compliance standards for delivering non-functional digital goods.

Under EU consumer standards and the Digital Services Act (Regulation EU 2022/2065), platforms must provide accessible and timely complaint-handling mechanisms. I ask a human support agent from G2A to check Ticket #QEGW-673298 immediately.

Thank you.