Capital One Travel has no resolution for airline-imposed schedule changes
Very bad experience with Capital One travel.
Lately airlines have been changing flight times after they are booked, typically you get an email and you can cancel/ change your flight.
However, these changes are NEVER reflected in Capital One travel portal (has happened 4 times to me in last 5 months). This causes issues because United says I need to make the change through Capital One portal and Capital One says the airline-imposed flight change does not exist.... They do not know of any such changes and will not be doing anything to update their system or help me.
Was just on the phone with Capital One Travel for 3 hours with a shrug of the shoulders as the final resolution given. Very frustrating. If you have any suggestions on how to get this fixed all ears!
Per there website " Capital One Travel will notify you about flight cancellations or airline-imposed schedule changes by email. The email may provide you with alternative flights that you can choose to accept. If you have more than one option, you will need to choose your preferred flight. If you do not respond with your selected preference, a schedule change may be accepted on your behalf. In this case, you will receive an email letting you know if a change was accepted." Flight disruptions and delays | Capital One Help Center