Imagine Paying for WHOOP and Finding Out Your Data Was Never Accurate
Been paying for WHOOP for long-term health/recovery tracking, only to find out my heart rate data has apparently been inaccurate for a long time due to a “bug.” Since WHOOP builds everything off heart rate data, that means my HRV, recovery, sleep stress, strain, and basically all historical metrics may also be inaccurate.
Support literally admitted they cannot retroactively fix or recalibrate any of the historical data once it’s processed. So months of data and “insights” I paid for are essentially unreliable now.
Their solution? Move the band higher on my wrist, offer a free bicep band, and give 1 month credit on a membership that costs hundreds of dollars and is supposed to be based on accurate long-term trends.
What’s the point of a health tracking subscription if the foundational data is wrong and they can’t repair it afterward? Hard to trust any future data when the old data it learned from is already corrupted.
Resting heart rate is always above 105 somehow, recovery is never green because everything is based of RHR and HRV, metabolic age is insanely inaccurate because of the RHR.